DC Support Technician (IS Enablement – IS Retail Support Chapter Member)

  • Company:
    The Warehouse Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    23 hours ago
  • Category:

JOB DESCRIPTION

About Us:

The future of retail is changing, fast. Competition, technology, and shifting economies have changed the way Kiwis shop.

For TWG to thrive in this fast-paced environment, we must be able to unlock collaboration, productivity, and speed to market so we can adapt quickly to ever-changing customer needs. To unleash the full potential of our people and ensure our customers always come first, we are adopting an agile way of working. TWG is saying goodbye to traditional business structures and welcoming in bold new ways of moving forward meaning we’ll communicate better, we’ll be empowered to make decisions quickly and get back to the innovation that made us great. Most roles will no longer be rigid, in either their titles or their descriptions, so we need people who are adaptable, up for a challenge and committed to helping Kiwis live better, every day.

About the Role:

Based in Wiri, the Support Technician DC Services is charged with the administration and maintenance of hardware and software solutions that meet business objectives. The role works across all IS activities at the DC. You will be part of a team with a high degree of face-to-face client contact where exceptional customer service is very important.

Duties include

  • Windows desktop administration, IS equipment maintenance (printers, RF guns, RF network)
  • Manhattan/TOLAS (Warehouse Management System) application support.
  • You will not only deeply care what and why you deliver but also take intense pride in how. The hours of work are rostered to support the DC operations which operate 24/7 and can include weekends and on-call.
  • Demonstrate a high level of technical leadership and solid business acumen; With a keen willingness to share and mentor other members of your team.
  • The hours of work are rostered monthly to support the DC operations which operates 24/7 and can include weekends and on-call. Demonstrate a high level of technical leadership and solid business acumen; With a keen willingness to share and mentor other members of your team.

    About You:

  • IT Tertiary and or relevant industry qualification (MCSA: Microsoft Certified Solutions Associate)
  • 3 – 5 years of experience, knowledge and understanding of the IT industry environment.
  • ITIL Qualification ( nice to have)