Director Stakeholder Communications

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category: Communications, media, & marketing
  • Location: Wellington
  • Date Advertised: 03-FEB-21
  • Job Reference: 34537
  • Job Title: Director Stakeholder Communications
  • Business Unit:
  • Division:
  • Summary:

The New Zealand Customs Service protects and promotes New Zealand across borders. We promote New Zealand’s international trade, collect due Crown revenue, and enforce the law by identifying and seizing prohibited imports and exports. We also make sure that lawful travellers and items can move across our border as smoothly as possible.

Our Māori name – Te Mana Ārai o Aotearoa – translates as “the authority that screens and protects New Zealand”.

We are looking for an exceptional Director Stakeholder Communications to lead the development of Stakeholder Communications capability within NZ Customs.

Based in our Wellington Customhouse, our Director Stakeholder Communications will lead and manage the Stakeholder Communications team, providing strategic leadership in the areas of stakeholder engagement, communications, media management, correspondence reviews and ministerial services. The position works closely with Customs’ Chief Executive Board to develop the Customs’ stakeholder engagement strategy and frameworks that deliver on Customs’ strategic outcomes.

Leading a group of approximately 24 staff (including 5 direct reports), the Director Stakeholder Communications will guide the development of Customs’ policies, processes and standards for ministerial briefings, Parliamentary questions, ministerial correspondence, complaints, reviews of seizure, inter-agency information requests, and requests for information.

The Director Stakeholder Communications will also be accountable for the proactive management of the Customs brand and communications performance, and will lead and manage the communications and media function, determining and implementing strategic direction.

The appointee will be responsible for the development, maintenance and strengthening of relationships with key stakeholders across the organisation, and with international partners, agencies and organisations.  The Director Stakeholder Communications will be expected to create a climate within the Stakeholder Communications team and across Customs that encourages performance, retention, innovation, ongoing learning and sharing of Customs knowledge.

To be successful as Director Stakeholder Communications, the appointee requires the following knowledge, experience, skills and personal attributes:

  • An in-depth understanding of the machinery of government and the how public service interacts with Ministers
  • Experience taking a proactive approach to communications to maintain the confidence of the public and stakeholders in the work of Customs. An understanding of the different channels needed to reach a diverse range of stakeholders
  • Leadership and managerial abilities to lead teams and develop capabilities
  • Experience developing people and making them the best they can be
  • A clear understanding of operational agencies responsible for delivering outcomes for New Zealand
  • A commitment to transparent government, and experience working with media and official information requests
  • An ability to multi task and develop networks across government in support of Customs’ goals
  • Sound strategic thinking and analytical skills, with an ability to apply these to deliver tangible outcomes
  • Experience in setting clear priorities, and demonstrated competence in understanding and mitigating organisational and reputational risk and preventing reputational damage to New Zealand and/or Customs
  • A relevant tertiary education qualification or equivalent
  • Must be able to obtain and maintain a Top Secret security clearance.

Apply Now

To join Customs in any role you must be a New Zealand citizen or NZ permanent resident* and be able to obtain and maintain Top Secret security clearance.

(*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 10 years and resides in NZ at time of application;

OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 10 years and resides in NZ at time of application, but may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.  We provide equal employment opportunities, consider flexible working arrangements and welcome applications from everyone who can meet the requirements of the role.

Please visit our website apply on line submitting a CV and Cover Letter that demonstrates your ability to meet the competencies required for the role as outlined in the position description along with what attracts you to this position and working within the New Zealand Customs Service.

For further information see the full position description outlining the duties and person specifications or contact Jamie Bamford, (DCE International and Governance) at or Suzanne Leahy (Senior Recruitment Advisor) at  

Applications close at 11pm, Thursday 18 February 2021