Company Description

Shopify is a platform built for independent business owners of all shapes and sizes to start, sell, market and manage their businesses online, in-store, and everywhere between. With a comprehensive set of industry-leading tools, Shopify has helped over 1,000,000 people in 175 countries take control of where they take their businesses. Headquartered in Ottawa, Canada, Shopify has worked with brands like Unilever, Gymshark, Allbirds and countless others that started with nothing but an idea, a passion, or a purpose.

Job Description

To note:  We are currently collecting applications for a future start date, and so, there might be a delay from when you apply to when you hear back. Our team will be reviewing and responding to applications on a first-come first-serve basis. This posting will remain open until we’ve received enough applications to fulfill our available openings.

We are so excited that you are reading this and hope that you will decide to apply! Please note that we are looking for applications from anyone looking to work remotely in New Zealand.

The work of a Support Advisor, otherwise known as a Customer Support Representative, is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.

As an Overnight Support Advisor youll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment. You wont always know the answers to the questions youre being asked, so your ability to be resourceful is key! We believe in human-centred, high-quality customer experiences. Using chats, phone calls and emails, youll be there to listen, teach, problem solve and explore growth opportunities with Shopify merchants. As part of that growth, youll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform. 

If youre up for the challenge and enjoy working in a high-pressure environment, we encourage you to apply and take part in a hiring process that will allow you to meet folks at Shopify and get a taste for what the job entails. We aim to provide you with as much information about the role early in the process so that you know what to expect throughout, and in your first few months.

Following 5 weeks of training & mentoring, you will begin responding to our merchants on live channels as part of a small Team, who is there to support you. All Overnight Support Advisors work a combination of weekdays, weekends, 8 hour overnight shifts that range in various start times and holidays in a full-time capacity.

We believe in supportive teams, an inclusive work environment and providing growth opportunities within your role. We also work remotely – which means you get to be part of a fast-growing global tech company from the comfort of your home.

Even if youve never held a similar position but youre interested so far and relate to the things weve outlined below, we want to hear from you!

Qualifications

Requirements for the role

Bonus experience

Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify’s commitments.

Please note that if you havent heard from us in 4 weeks time we recommend checking your junk folder and whitelisting Shopify as, at times, our emails have ended up in junk folders.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what were looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.