Expression of Interest – Customer Services Agent – Nelson Airport

  • Company:
    Air New Zealand
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:

Kia ora!

Air New Zealand at Nelson Airport have Part time Customer Service Agent opportunities available. Customer Service Agents work “front of house” – with customers, internal stakeholders and some external service providers. These positions are a six month fixed term contracts to assist with an increase in the domestic schedule. 

Working at Nelson Airport, you will be part of a busy and pressurised environment – one which demands a passion of aviation, people and a high level of resilience. Every customer has a different story, a different personality and a different culture so you will always be learning something new.

As the first point of contact we expect you to delight our customers by demonstrating the Kiwi charm and capability that we are admired for around the world. Your responsibilities will vary – from checking in customers, assisting passengers with special requirements, dispatching flights, helping with disrupts and assisting with flight arrivals and departures.

This is your opportunity to make a difference! 

Role Requirements:

  • Experience in a busy front-line customer service role, with airport/airline/tourism experience beneficial
  • Confident picking up new computer systems, with excellent communication, initiative, and problem solving skills
  • Restricted or Full driver licence with reliable transport
  • Eligible to work in New Zealand at the time of applying
  • Shift work:

    You are required to work rostered shifts which rotate and change. This includes working days, nights, weekends and public holidays. The shift lengths can be between 3 and 10 hours duration although generally are somewhere in between. Your shifts could start as early as 0445 am and finish as late as 2230 pm. The role is part time, with a minimum of 36 hours per fortnight up to a maximum of 72 hours per fortnight.

    If you would like to be considered for this position, please submit your Expression of Interest by clicking the “apply” button below.