File Management Support Officer

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    5 months ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Auckland
  • Date Advertised: 06-NOV-19
  • Job Reference: NZ/12709
  • Job Title: File Management Support Officer
  • Business Unit:
  • Division:
  • Summary:

File Management Support Officer

Counties Manukau

Salary Range: $51,123.00 – $69,167.00

Permanent, Fulltime

Job Requisition ID 12709



File Management and Transcription Services (FM&T) are an integral part of the Service Group.  The FM&T is part of a nationally centralised group which supports a number of key elements of the case management process, our frontline staff and also provides key services to victims.


The Service Group is looking for an engaged and motivated individual for the role of File Management Support Officer is in the File Management Centre and Disclosure Team currently based in Manukau with a focus on exceptional case management and service delivery. 


You will work as part of the File Management Centre team with a clear focus on supporting both frontline staff and victims, while driving innovation and good data quality practices in order to deliver on Our Business.


The position is rostered shift, which includes Saturday and Sunday.



Skills – you will be able to:

  • Enter, update and report on high volume files/documents/data entry processes
  • Demonstrate excellent customer service skills
  • Demonstrate good verbal and written communication skills
  • Prepare correspondence for internal and external agencies



 Experience – you must demonstrate:

  • Thorough knowledge and application of Microsoft Office Systems, computer based records, reporting, data accuracy, and data integrity.
  • Proficiency in time management and an ability to prioritise workload.
  • An ability to work in a team environment



Core Competencies – Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Solve


For more information on the above core competencies, head to How We Do Things. For more information on Our Values, click here.



Additional information:

  • The successful applicant must reside in Auckland
  • The location for this role may change in 2020



To view the position description for this role, please copy and paste this link into a new browser:




If this position sounds like you, click APPLY NOW or visit our Police website:  and select ‘Current vacancies’ to apply today!


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: select ‘Current vacancies’ to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If this position sounds like you, click apply now. You will be required to submit a Curriculum Vitae which provides a brief account of your relevant skills and experience. In addition, you must complete an application form telling us why you are interested in applying for the position, how you meet the Core Competencies of the role and addressing the above technical skills, using no more than 4000 characters (including spaces), approximately 600-650 words per section. For further assistance, please click here.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.


If you have any questions about this vacancy, please contact Wendy Griffiths by email at


Applications close at 5pm, Wednesday 20th November 2019