File Management Support Officer

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 days ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Bay of Plenty
  • Date Advertised: 19-NOV-20
  • Job Reference: NZ/1234555555
  • Job Title: File Management Support Officer
  • Business Unit:
  • Division:
  • Summary:

File Management, it starts with you!

  • BoP
  • Salary starting at $52,656 (Negotiable)
  • Permanent- Full time


About the role


We have an opportunity to join the Bay of Plenty File Management Centre in Rotorua. The File Management Centre is a dynamic workgroup that completes varied data entry tasks to support frontline staff which enables them to deliver Our Business.

As a File Management Support Officer (FMSO) you will be supporting police officers and victims of crime by creating, updating and managing files within the Police NIA system. You will use multiple systems, including transcription software, to receive the information from frontline staff, to enter files, charges and warnings.

This is a shiftwork position, working a rotating rostered with other teams to provide coverage between 0600 and 2200 hours, 7 days a week.


Key Accountabilities:

  • Creating and updating files within the NIA system
  • Entering and submitting charges to court
  • Quality assessment of OnDuty and other incoming work
  • Daily records management


What you’ll bring


Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

File Management Centres are going through a period of change as we implement nationally consistent processes so you will be comfortable with change and adapting to new ways to do things in a timely manner.

You will be a team player that works well in a close team environment. You will be adaptable and able to work to changing priorities and pressures. Data quality is an integral part of what we do so accuracy is important.


Key skills you will bring:


  • A minimum typing speed of 35 words per minute
  • Excellent written and oral communication skills
  • Excellent attention to detail
  • Flexible and good under pressure as we work to changing priorities


This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor.


For more information on Our Core Competencies, please copy and paste this URL:


These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.


For more information on Our Values, please copy and paste this URL:


To view the position description for this role please copy and paste this link into a new browser: 


About us


Our mission is to be the safest country by delivering services that ensure New Zealand communities are confident, safe and secure.


Working Flexibly


Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

For more information on the above, please copy and paste this URL:

How to apply


If this position sounds like you, click apply now. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL:


If you have any questions about this vacancy, please contact Applications close 5:00pm Monday 23rd November 2020.