We are currently looking for a full-time RA/Customer Service Representative who can commit to a long-term opportunity to join our friendly Returns & Warranty (RA) team in our Head Office! This is a satisfying career role for fresh graduates who are customer focused and tech savvy.Tasks and Responsibilities:•Process the return of faulty/non-faulty goods from all customers.•Liaising with suppliers and ensuring efficiency and correct procedures are followed.•Return of all faulty items to Vendors to get them repaired, replaced or credited, ensuring that turnaround times meet customer expectations and company standards.•Respond to customer enquiries/problems via the phone and email in a timely manner, providing excellent customer service at all times.•Make decisions as to whether to repair or credit a product, or whether to reject the warranty claim and inform the customer of decisions within 24 hours of their request.•Manage any necessary follow-up actions required to facilitate a timely response.
The successful candidate must have the following attributes:•Excellent in computer hardware and software knowledge.•Previous experience in administrator & customer service related roles is preferable.•Fluent English communication skill in both verbal and writing.•Great communicator who listen and understand customers’ requirements, as well as talk things through in a clear and concise manner. •Details oriented and a reliable team player. •Be a people person – friendly, upbeat, and enthusiastic, and a great team player.•Weekend works may be required. We thank all applicants. Please note that only shortlisted candidates will be contacted.