About this role Senior leadership role leading the development of cutting edge customer experience strategy, supporting kiwi export businesses to turn their global ambitions into reality. This role can be based in any of our New Zealand office locations. Ko wai tātou, ā, he aha ō painga ki tēnei mahi | Who we are and why you’ll love working here: At Te Taurapa Tūhono | NZTE we use our extensive knowledge and global networks to help Kiwi businesses turn their global ambitions into reality. By supporting New Zealand businesses, we boost New Zealand’s economy and reputation, and help to share what’s special about New Zealand with the rest of the world. Our One Global Team is made up of many cultures, backgrounds and experiences from around the world, and with that comes diversity of thought, different ways of doing things, and an appreciation of the unknown. You’ll love working here because we offer a flexible, collaborative and stimulating environment where your growth and wellbeing will be nurtured, and the work you do will directly contribute to our incredibly important purpose. He aha tāu e mahi ana | What you’ll be doing: This is an outstanding opportunity to lead the development and performance of our ambitious new Reach Strategy, which means ensuring we have an innovative, light touch, high quality experience for all export customers, delivered at scale and largely through digital channels. You’ll work collaboratively across NZTE and our eco system partners, aligning our strategy for solutions, customer advisory and content development with customer needs, ultimately attracting, engaging and supporting more kiwi exporters. You will ensure our Customer Experience principles (Understand me, Empower me, Make it easy for me, Accelerate me) are embedded throughout the design and delivery of our dynamic core offer. You will always be on the lookout for opportunities to digitise and scale our offering, continuously evolving the solutions to meet changing customer needs. Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you’ll need to be successful: You’re an innovator – someone who thrives on pushing boundaries and overcoming obstacles. A great relationship builder, you are engaging and persuasive, able to influence a range of stakeholders and gain buy-in to even the edgiest of ideas! Ideally you will have experience designing and delivering transformational customer experience strategy, and a passion for adopting digital technology solutions. You’ll be a significant contributor to the Export Customers leadership team and a leader people will want to follow. As a people leader you know how to inspire and coach a high performing team. You’re also tenacious, commercially savvy, and an expert communicator who understands the value of working collaboratively. He aha e whai ake nei | What’s next: If this role sounds like your next step, please apply online attaching a CV and cover letter telling us why this role is perfect for you by Sunday 16 May 2021, 3pm NZST. Note – the right to live and work in New Zealand is required to apply for this role. We believe New Zealand is good for the World. New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of though; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Specialist.