Helpdesk Administrator – Fixed-term

  • Company:
    New Zealand Parliament
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:

Our Buildings and Safety team have a fantastic fixed-term opportunity for someone with strong organisational skills and a passion for providing outstanding customer service.

This key role will be the primary contact point for all customer enquiries and maintenance requests. You will log all relevant requests to the appropriate business group or business partner to action, answer queries, follow up on outstanding work, work closely with the Buildings team and step in to lend a hand when required. You may also need to direct and advise customers to the appropriate resource and maintain workflows in the database. In addition, you will assist with the process to ensure that all contractors and trades people working on site are set up to do so in a seamless manner. Queries come in via a range of mediums – phone, email and in person so you should be comfortable juggling the daily demands of the role and responding professionally at every turn.

What you will bring to the role:

  • A desire to deliver outstanding customer service
  • Effective time management and organisational skills
  • Ability to build and maintain strong relationships
  • Flexible work style to enable agility and variation in the tasks required
  • Previous experience within an administration role
  • A willingness to learn and develop – because there are always opportunities here
  • A drive to embody our values of accountability, integrity, empowerment, Manaakitanga and Whanaungatanga
  • This is a fast paced, varied position and is a fantastic opportunity to work closely in a passionate and hardworking team who are well regarded within the organisation.

    This is a fixed-term role for the purpose of parental leave cover until 20 February 2022.

    The appointing base salary range for this role is $51,954.00 – $60,872.00 (remuneration band extends beyond the appointing salary to account for tenure progression).