Housing First Senior Practitioner (Senior Key Worker)
Housing First is an exciting collaborative programme established by the Auckland City Mission and Lifewise. Housing First provides rapid access to housing and wrap around supports to people experiencing chronic homelessness in Auckland city centre.
As Senior Case Practitioner you will uncover and unleash the strengths of the people you are working with and walk alongside them as they determine their futures, based on their own choices, and self-determined goals. You will provide intensive, often long-term support based on these goals.
You will work within the Housing First team providing case management oversight to our key workers who are assisting participants into permanent housing whilst providing ongoing support to your own caseload . You will provide leadership within the team upholding quality and best practice in client management as well as walking alongside people on their recovery journey as they build a sense of wellbeing and strong positive community connections.
You will have extraordinary inter-personal skills, a strong background in social practice, as well as patience and empathy to build trusting relationships with the Housing First participants and their whānau.
WHO YOU REPORT TO
You will be employed by Lifewise and report to the Housing First Programme Leader.
WHAT YOU’RE RESPONSIBLE FOR
As a senior member of the team which has a kaupapa Maori approach you are responsible for acknowledging and enhancing the mana of the people you work with. This includes providing a diverse range of person centred supports as identified by each individual participant to meet their unique set of needs goals and aspirations. Including:
Leading on Development of Case Management: Using an Intensive Case management model to support people to sustain their accommodation by developing goal plans, enhancing life skills, addressing mental and physical health difficulties, supporting to engage in meaningful activity and build social and community relations
Grow Person Centred Emotional Support This very relational aspect of support includes active listening, reframing, facilitating communication, and building motivation, confidence and resilience
Develop Informational / Educational Support Development and provision of information and education to help people to achieve their goals and aspirations.
Enhance Navigation Pathways Helping people find out about, connect to and use the resources and services that are available to them.
Oversee & Carry Out Direct Support Doing things with (rather than for) people in order that they build skills, confidence, change behaviour or circumstances.
You will support a small number of Housing First participants to:
• Provide sensitive and intensive support at the start of housing that considers the broader impact of ‘coming indoors’ and caters to those specific needs
• support them to build their daily living skills in order to sustain their tenancy
• co-create a strengths based recovery plan that is grounded in the principles of Housing First and harm reduction
• Provide advocacy and case coordination as required
• Broker referrals to other organisations or services as required
• Support connection with whānau and culture as required
• Lead Contribute and co-ordinate community development initiatives with participants and the wider team
• Communicate effectively with stakeholders and partner organisations
• Maintain relevant, timely and accurate documentation at all times
You will support Key Workers and Peer Workers:
• To build on their existing skills base by promoting models of case management and case coordination
• Developing and formalising review systems in conjunction with the Programme Lead
• Modelling best practice
• By sharing your knowledge and experience with your Housing First team members to build the collective expertise of the team and to contribute to the overall development of the programme, alongside the Programme Lead
WHAT SKILLS & EXPERIENCE YOU NEED
• Relevant qualification or experience in one of the following fields: homelessness, social work, nursing, psychology, mental health, alcohol and other drugs, occupational therapy, counselling, social sciences, community development, sociology, support work, as well as a minimum of 5 years’ experience working in the field
• Experience of leading teams and having oversight of practice areas related to vulnerable client groups (homelessness, health, substance use and/or trauma)
• An appreciation and respect for the role of Peer Workers with lived experience and the unique contribution that they make to the team
• Cultural competencies with knowledge of tikanga me te reo Māori
• Positivity, flexibility, confidence and compassion with a non-judgemental attitude
• Resilience, with the ability to work in an environment of chaos or unpredictability
• Demonstrated ability to maintain professional integrity and self-care
• Excellent interpersonal and communication skills (verbal, written and computer literacy)
• Proven ability to influence multi-disciplinary teams at a practice level working with key stakeholders
• Knowledge or understanding of motivational interviewing, harm reduction and trauma informed care
• Ability to hold complexity and conflicting demands and to be able to sit with both
• Advanced computer literacy and skill in the use of computers and related software applications.