Integrated Services Case Manager – Hamilton

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Waikato
  • Date Advertised: 12-FEB-20
  • Job Reference: NZ/1449065
  • Job Title: Integrated Services Case Manager – Hamilton
  • Business Unit:
  • Division:
  • Summary:
Integrated Services Case Manager – Hamilton

Ministry of Social Development


2x Permanent, Full Time 


  • Play a key role supporting New Zealanders to access and sustain housing
  • Build and maintain successful multi-agency partnerships
  • Work intensively with clients to achieve sustainable outcomes


Integrated Services Case Managers (ISCMs) assess the complex needs of people in emergency housing and then links them to the most appropriate support services to meet their needs.


In this key role, you will work closely with key agencies to build comprehensive plans to address clients’ needs.  This approach looks at a client’s circumstances holistically and working with them to provide wrap around support.  


You can demonstrate a successful history of building relationships and creating linkages between colleagues and external providers as well as maintaining effective client relationships on an on-going basis.  


Technically, your knowledge of Work and Income products and services, relevant legislation and policies is sound.  You strive to provide a service that is empathetic, open and courteous, ensuring understanding, trust and Manaakitanga is the norm in your practice.


You will provide ongoing monitoring and reporting on progress and outcomes achieved for each family and individual. It is therefore important that you can write quality, fit for purpose reports.


You will achieve this by:


  • Creating plans to help clients achieve sustainable housing
  • Regularly meeting clients and encouraging them to make progress
  • Completing all benefit and additional support administration
  •  Managing all reactive appointments for clients on your caseload.



To be successful you need:

  • Exceptional client engagement skills
  • Sound judgement and decision-making abilities
  • Strong networking and relationship skills – you need to build effective partnerships with internal and external stakeholders
  • Good insight and understanding of housing markets and housing opportunities
  • Ability to work constructively with all clients and influence positive outcomes and direction
  • Strongly housing focussed with proven ability to achieve outcomes
  • Good computer skills and the ability to pick up new systems and processes
  • A willingness to travel to fulfil job requirements and a current full New Zealand licence without restrictions.



We offer:

  • Comprehensive training on our systems and processes 
  • Supportive, collaborative team
  • Salary range E $55,821 to $76,754 per annum (in line with skills, experience and other factors).


Please note, travel throughout the region will be required for this role.


How to apply
External applicants:  
Please click on the apply now link to submit your current CV and answer the application questions.

Current MSD employees: Please apply from a work computer, through your myHR careers portal.

You will be prompted to answer the following questions in the application form:


  1. Why do you want to be an Integrated Services Case Manager, Housing?
  2. What do you know about the current housing market in the Region that relates to this role?



Applications Close:  21 February  2020



If you have any questions about the role, please contact Paula McManus on