Investigation Review Officer

  • Company:
    Vero Insurance
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    16 hours ago
  • Category:

Suncorp is an organisation on the move! We focus on innovation and continually challenge our people to think outside the square. Committed to our people, we have a culture where leaders are empowered to make decisions and individuals are able to succeed in a supportive environment that rewards both team work and ambition. Do you want to be part of the success story?

We have a fantastic opportunity for an experienced Investigation Review Officer to join our close-knit team of experts for a 12 month contract opportunity. The role is accountable for thorough and professional general investigation of all claims referred by Vero and associated brands.

Your key responsibilities will include:

  • Provide investigation services and display sound knowledge in all relevant matters
  • Deliver best practice on all claims to ensure quality, accurate, and cost-effective outcomes are provided to all customers within agreed timeframes
  • Manage customer expectations, ensure minimised claims cost leakage and provide enhanced service level
  • Deliver factual, concise, and professional reporting to claims
  • Provide sound underwriting advice/reports on relevant risks
  • Maintain positive relationships with all stakeholders, ensuring an efficient and effective response to any queries or issues
  • Research and keep up to date with relevant investigation processes and fraud trends
  • What you will need to succeed:

  • Insurance claims and/or investigation experience
  • Insurance industry and broker knowledge
  • Technology savvy – confident with social media
  • Excellent customer service and interpersonal skills
  • Ability to work under pressure and to deadlines
  • Insurance Institute exams or formal investigation training and service advantageous
  • About the company:

    Suncorp New Zealand is a key business in the Suncorp Group, which in turn is one of the largest financial service providers in Australasia with around 9 million customers and more than $28 billion funds under management.

    If you’re looking for a rewarding career at a great place to work, then Suncorp New Zealand could be the place for you.

    If this opportunity sounds like you, apply now!