IT Manager

  • Company:
    Crimson Education
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    22 hours ago
  • Category:

New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK and beyond. The purpose of this role is to deliver smooth IT operations at Crimson, ensuring we have:Fit-for-purpose systemsSensible policiesPrompt supportWhat are the main responsibilities for this role?Ensuring that Crimson’s staff have sufficient, timely IT support.Managing other IT Support staffMaking sure that we have effective processes in place for giving IT support to our customers, including effective escalation procedures for 2nd and 3rd-level support.IT policy within Crimson, including but not limited to hardware procurement, acceptable use policies, incident response processes, security policy, and more.Negotiating procurement and renewal of Crimson’s software subscriptions (eg Salesforce, Marketo, PandaDoc, etc)Dealing with support issues for internal systems that have escalated past front-line IT supportProject Management of implementation or improvement programs for IT systemsWhat skills and experience are required?Experience managing 24/7 IT Support teamsExperience managing procurement and implementations projectsFierce negotiation skillsAbility to work in a very fast-paced, dynamic environment, and introduce lean processes that don’t slow the machine downWe like people who are passionate about building great relationships with their team, and the rest of the global Crimson teamWe all want to solve the challenges of delivering a world-class education experience to people all around the globeWe like leaders who look forward to serving a team who have each other’s backs and deliver what they’ve committed toWe like life-long learners, always curious, always open to new thingsBONUS if you happen to have an interest in data, analytics and business intelligenceIf you’re passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting edge technology then we’d love to hear from you!