IT Service Desk Administrator

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    5 months ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Auckland
  • Date Advertised: 30-OCT-19
  • Job Reference: NZ/DF1910093
  • Job Title: IT Service Desk Administrator
  • Business Unit:
  • Division:
  • Summary:

What you will do

In this role you will provide level 1 and 2 ICT support to the Unit across the breadth of the enterprise environment. You will also support network enabled mission command within the Unit by maintaining essential ICT services and support the implementation of new ICT services.

The IT Service Desk Administrator will maintain the health of the ICT systems by ensuring level 1 and 2 faults which hinder the day to day operations of the Unit are owned and managed through to resolution while manging the priority and the expectation of the customer.

What we need

We are seeking a person with strong helpdesk, service desk or operation centre experience. You will have a strong understanding of security infrastructure methodologies, standards and their application and promotion and a strong understanding of ITIL. Your prior experience has ensured you have a clear picture of the Cyber threat environment and incident management.

In terms of specific technical ability we need:

  • Demonstrated practical experience in INFOSEC, including in user requirements generation and systems specification;
  • Certification in Security or Network infrastructure. Support and management of Wide Area Network (WAN) and Local Area Network (LAN) based systems (or demonstrated industry experience);
  • Certification in Linux or Microsoft products;
  • Certification in VMware.

There is an important stakeholder management aspect to this role where you will be required to maintain effective working relationships with members of other government agencies both national and international and the wider NZDF and FVEY’s community. You will also work with users, architects, designers, engineers and support staff.

Please note: There is requirement for travel in this role and an on call component. You need to have a full class 1 driver licence.

Who we are

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.  As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice. 

Why Us

NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.

In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • Great benefits for you and your family;
  • Full time ongoing work;
  • Fully funded life cover up to $300,000;
  • Access to holiday accommodation across NZ;
  • Discounts Handbook for selected retail, entertainment and service providers;
  • 5 weeks annual leave per year.

How to Apply

To view the Position Description and to Apply Online please visit our Defence Careers website, or use the links on this page.
Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

Applications close on Thursday 14 November 2019.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Higher level Security Clearance

  • most preferably a NZ citizen who has resided continuously in this country for the last 10 years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last 10 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

If you do not meet these minimum criteria, we will not be able to accept your application.