What you will do
In this role you will provide level 1 and 2 ICT support to the Unit across the breadth of the enterprise environment. You will also support network enabled mission command within the Unit by maintaining essential ICT services and support the implementation of new ICT services.
The IT Service Desk Administrator will maintain the health of the ICT systems by ensuring level 1 and 2 faults which hinder the day to day operations of the Unit are owned and managed through to resolution while manging the priority and the expectation of the customer.
What we need
We are seeking a person with strong helpdesk, service desk or operation centre experience. You will have a strong understanding of security infrastructure methodologies, standards and their application and promotion and a strong understanding of ITIL. Your prior experience has ensured you have a clear picture of the Cyber threat environment and incident management.
In terms of specific technical ability we need:
There is an important stakeholder management aspect to this role where you will be required to maintain effective working relationships with members of other government agencies both national and international and the wider NZDF and FVEY’s community. You will also work with users, architects, designers, engineers and support staff.
Please note: There is requirement for travel in this role and an on call component. You need to have a full class 1 driver licence.
Who we are
Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.
NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:
How to Apply
To view the Position Description and to Apply Online please visit our Defence Careers website, or use the links on this page.
Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.
Applications close on Thursday 14 November 2019.
Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:
Higher level Security Clearance
If you do not meet these minimum criteria, we will not be able to accept your application.