IT Service Desk Team Leader – Palmerston North

  • Company:
    Plumbing World
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    22 hours ago
  • Category:

Leadership opportunity; inspire, coach and develop your te Medical Insurance Spacious modern office environment and a great team culture What’s in it for me? Leadership opportunity; inspire, coach and develop your team Medical Insurance Spacious modern office environment and a great team culture About the role: Become part of a busy professional team whose goal it is to ensure that the Plumbing World’s team have technology performance to meet the business’s needs. You will be part a dedicated Infrastructure and Service Delivery Team, delivering services to over 500+ users. We have a full roadmap ahead and the role will be varied to support both existing and new systems and programs, your ability to adapt, coach, engage & train will be key. The Team Lead will be responsible for: The key focus of this role is the leadership and mentoring of the Service Desk team to drive a culture of continual process improvement, and to ensure the team always meet the needs of the business. Detailed reporting on individual and team KPI’s and operational metrics Team member coaching / one on ones Roster management Oversight of the Service Desk queue including being the first point of escalation About you: You are an experienced Service Desk Team Leader who enjoys being part of a team. You have an outgoing personality with a can do attitude. You have outstanding interpersonal and customer service skills and are able to build strong working relationships with key stakeholders. You enjoy working in a fast, ever changing environment. This is a permanent, full-time position and would be applicable to New Zealand Citizens and Permanent Residents only. Skills & Experience: The ability to motivate and develop team members, creating a high performing team A get things done, work attitude A minimum of 2 years’ experience as a Team Leader working in a similar role Capability in the management of a medium sized service desk team Excellent knowledge of service desk support processes A genuine desire to give excellent, proactive service to the end user To be a team player with a can-do, will-do attitude Always looking for “how can we do better” way of thinking