IT Support – University Library

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Government
  • Job Type: Ongoing – Part Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 28-JAN-21
  • Job Reference: NZ/0971
  • Job Title: IT Support – University Library
  • Business Unit:
  • Division:
  • Summary:

Finance and Technology
Wellington

Du​e to Covid-19 and the worldwide pandemic, we are currently only accepting applications from New Zealand Citizens, New Zealand Residents who are either residing in New Zealand or overseas OR applicants who hold a valid work visa and are currently living in New Zealand.

Based in the library on our Wellington campus your main role will be to provide First and second level IT Assistance to the students and to the library staff who are using Massey-provisioned equipment, software packages and online resources.

You will:

  • Assist with general and directional enquiries, referring enquiries requiring advanced or specialised knowledge of library and information resources to Library staff
  • Support Library staff in answering enquiries requiring advanced computing skills
  • Provide training for students and staff in the use of software applications commonly in use at Massey University
  • Identify, troubleshoot, and report faults with computer hardware, software and peripherals
  • Develop and maintain documentation
  • Contribute to the University’s incident and problem management system by routinely recording all incidents managed via the IT Assistants
  • Assist the Massey Software Build Team with developing and testing of the image on the Libraries PC’s

The majority of enquires fall under the following categories:

  • Information and Network Access
  • Printing and Hardware Assistance
  • Software Assistance
  • Wifi Service Assistance

We are looking for someone with very good interpersonal skills, someone who is comfortable proactively approaching students and library staff to see if they need assistance. Ideally, you have been a student yourself at some point and are degree qualified.

This is a 10 months fixed-term contact to provide parental leave cover. We are ideally looking at a start date of 1 March 2021, going through to 10 Dec 2021.

Applications close 11.30pm Thursday, 11 February 2021. Interviews will be held the week beginning 15 February 2021.

For general enquires about the position please contact Kevin Reynolds, Service Manager on 04 801 5799 ext. 63040. All applications must be submitted online by the close off date.

Reference number: FT_ITSSDWLG_097_01/21

For further information and to apply online, visit: http://masseyunicareers.nga.net.nz