Johnson & Johnson Medical NZ Customer Relationship Specialist

  • Company:
    J&J Family of Companies
  • Location:
  • Salary:
    negotiable / Monthly
  • Job type:
    Full-Time
  • Posted:
    12 hours ago
  • Category:
    General

The Opportunity

In the dynamic and challenging world of medical sales, the Customer Relationship Specialist is an integral team member contributing to the success of our business. You will take ownership of your role by partnering with and supporting our internal and external clients on the following matters:

+ Respond to all customer enquiries; from surgeons to nurses and wider hospital staff

+ Manage & coordinate inventory; liaise with both internal and external stakeholders to ensure timely delivery of products. This includes receiving bookings for our orthopedic kits, processing orders through invoicing and following up on outstanding purchase orders

+ Provide support and information to field sales staff and develop strong partnerships with the team to serve our customers

+ Ensure orders are processed and entered accurately into the system

+ Work with Warehouse and Loan Kit teams to investigate customer queries and take ownership to provide solutions to any problems presented.

Qualifications

It’s all about YOU

You will possess the following skills and experience

+ Strong passion for delivering excellent customer service and helping others

+ Accuracy and a meticulous attention to detail

+ Previous experience working in highly complex customer orientated environments

+ Exceptionally strong problem-solving skills

+ Tertiary qualifications in business or health/scientific disciplines, ideal but not essential

+ A collaborative and flexible approach to working as part of a team

+ Excellent verbal and written communication including a pleasant and confident telephone manner

+ The ability to work in a fast-paced environment with urgency

Johnson & Johnson can change everything including YOU

Caring for the world, one person at a time, has inspired and united the people of Johnson & Johnson for 125 years. We embrace research and science — bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Primary Location

New Zealand-Auckland Region-Auckland-

Organization

Johnson & Johnson (New Zealand) Limited (8360)

Job Function

Operations

Requisition ID

2005812560W