He angitūtanga: The opportunity
Auckland’s Libraries have a strong community focus and we are an extraordinary destination for the people of Auckland. Our Library & Council Service Assistants play a vital part in our library team ensuring that our libraries provide a world-class customer experience that is second to none across the entire Auckland network.
No two days are the same, you will be answering a wide range of enquiries from assisting customers to access library &council services, digital troubleshooting, Wi-Fi, and general computer queries.
He kōrero mōu: About you
To be successful in this role you’ll need to be able to collaborate constructively with a range of teams and staff members, be prepared to support their service objectives for the given day and be able to take appropriate initiative when needed. Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
Naturally, you’ll be a person who thrives on providing an amazing level of customer service that is second to none and it goes without saying you will be an outstanding communicator, with the ability to build and maintain a relationship with a wide range of people from all walks of life.
Ngā āhuatanga kei a mātou: What we offer
Here you’ll have the opportunity to work across the largest public libraries in Australasia and serve one of New Zealand’s fastest growing cities. In return, you’ll be immersed in a team of remarkable and talented Librarians (people?) who have a passion for people, their community and who love making a difference in helping to make Auckland a vibrant place to live, work and play.
Many of our libraries are open 7 days a week so flexibility around working days, including weekends and late nights, is required. Every day is a new world and a new experience!
If you are a pro-active team player and looking for an opportunity to broaden your libraries skillsets and experience, we would love to hear from you!
Applications close 25th January 2021
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children’s Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.