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General Manager - Operations

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About the Company:

Our client is at the forefront of providing high-quality retirement living and aged-care solutions across New Zealand. With a compassionate team of nearly 3,000 dedicated to enriching the lives of almost 7,000 residents, they ensure every sunset year is lived with dignity and joy. Their commitment to care reflects in their pursuit of excellence, innovation, and heartfelt service in independent living and hospital-care environments.


About the Role:

  • Oversee operational excellence in a national multisite setting
  • Inspirational leadership role on the Executive team
  • Champion a culture of innovation and inclusivity within an operational team of over 2,500


    • Reporting directly to the CEO and serving as a key member of the Executive Leadership Team, you will have full oversight of operational practices across the country.

    Your responsibilities will extend to leading a skilled team of Regional Managers who each oversee a portfolio of operations. Together with these managers, you will refine operational processes, foster continuous improvement, and enhance the living experience of the residents.

    Additionally, you will have direct oversight of the property services division, entrusted with refurbishments, procurement and maintenance of facilities, ensuring that environments exceed the expectations of residents and their families.

    Furthermore, you will be accountable for the operational profit and loss, making strategic decisions that impact the broader business objectives. You will be at the forefront of shaping the operational future of one of New Zealand's leading aged-care providers.

    This position is about innovatively driving excellence in every facet of the company’s operation.


    About You:

    We are seeking talented candidates, ready to be the Deputy to the CEO, embodying the company’s ethos with the ability to step into leadership seamlessly.

    You might be the leader who has navigated the complexities of multisite operations or the strategic mind who has enhanced customer satisfaction in asset-heavy property industries.

    Your ability to balance operational excellence with a spirited entrepreneurial approach will be key to your success.

    As an inclusive, innovative, and flexible leader, your primary measure of success will be the happiness and well-being of the residents.

    Your background may span diverse sectors - from hotels and hospitality to hospitals, from educational institutions to retail spaces - if you’ve managed large teams and understand the significance of occupancy rates, you’ll find yourself at home.


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    jobs are available in New Zealand according to NZ Jobs Data dated 2024-05-07.

    The average salary range for General Manager - Operations in Auckland varies, but the standard pay scale is rated A in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.

    To apply for a job at Tribe, visit their official website or career page and follow their application process. You can also find job listings for on NZ Jobs and apply through our platform.

    Key qualifications for General Manager - Operations typically include a list of qualifications and expertise as outlined in . Be sure to check the specific job listing for detailed requirements and qualifications.

    The work culture at Tribe must adhere to the as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs at and also by visiting their official website through .

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    Benefits for General Manager - Operations positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.

    Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for on NZ Jobs.

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