Energetic, forward-thinking and dynamic team environment 31 hours a week – have time to do what you want too! Starting rate of $20.74 / hour with room to grow your skills!SECURELY® is a Levin-based company that provides medical alarms, house alarms and business alarms. We offer a 24/7 alarm monitoring service for our wide range of customers throughout New Zealand with offices in Levin, Tauranga, and Lower Hutt. SECURELY® embraces cutting-edge international technology to deliver alarm solutions over and above what is expected and with an enviable product range, we’re experiencing fantastic growth. The future looks bright. About the role As our newest team member, you’ll be responsible for supporting different customer enquiries in an outbound and inbound capacity. You will be providing customers with information, updates and managing their queries and complaints, promptly. The types of calls you may receive range from commercial and domestic security alarm queries through to medical alarm activations and electricity outage/fault enquiries. This is a very diverse, fast-paced and demanding role that will see you busy from the start to the end of your day! About you Experience in a customer service role, is a must. ideally in a call-centre environment. You must have a mature mindset, are considered and empathetic when approaching your customers. You are passionate about the work you do, and bring your best to the role each and every day! You must be adaptable and open to change, excited at the possibility of learning new things, and have a great attitude! You’ll also be computer literate and have a good handle on using different systems, including Microsoft Office. About the team You will be working with a close-knit, driven and motivated group of individuals that help one another, no matter how busy they get. With a Senior Monitoring Operator on each shift, you’ll be able to ask questions and approach situations confidently. We provide great training too! The hours: Thursday 8am-5pm Friday 8am-5pm Saturday 5pm-midnight Sunday 4pm-midnight NOTE: These are set hours, they are not up for negotiation and cannot be changed Why join SECURELY®?We offer guaranteed hours close to home, a role with a fantastic and energetic team, a good starting rate plus a huge amount of fantastic company benefits. If successful, you will be required to undergo pre-employment drug and alcohol testing and other pre-employment checks.