Onboarding Facilitator

  • Company:
    Healthcare of New Zealand
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    47 mins ago
  • Category:

Who We AreHealthCare NZ provides a wide array of health and human services to people throughout New Zealand. Since 1988 we have been empowering people in need to live independently, safely and well in their community as well as in specialized treatment settings. We help people across the country gain access to needed services, ensuring they receive vital services, are safe, well-cared for, and live as independently as possible.What’s the role about?The onboarding team plays a critical role in the process of bringing on new clients who have been referred to our services. This is a fast-paced administrative position involving strong elements of customer service. The position is Monday to Friday working regular business hours, based in our CBD offices on Quay Street. The role is starting on the 7th of December – please specify your availability in your cover letter.What you’ll be doing:Calling new clients to welcome them to our services, building rapport and finding out required informationCreating initial rosters for new clients based on client needs and funding allowanceFinding suitable support workers to fill the roster on a permanent basisProviding a follow-up call after 3 weeks to ensure services are running smoothlyMaintenance of accurate and comprehensive Customer records in the CMS and workforce systems as requiredWe are looking for people with the following skills:2+ years experience in an administration or office-based customer service roleGreat phone manner and ability to build rapport over the phoneExcellent attention to detail is a must, as well as strong organisational and time management skillsResilience and ability to work well under pressureNo previous healthcare industry experience is required – although it would be highly advantageousWhy UsAt Healthcare NZ, we’re passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. If you would like to work in a fast-paced role that is both rewarding and challenging – then this could be the role for you. Please apply now!Mēnā he tangata ngākaunui ana koe ki te tautoko i ngā momo tāngata, tēnā pea, kei konei he tūranga mōu. Tukua mai tō tono ki Healthcare NZ.