Pae Tukutuku – Customer Service Star

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 months ago
  • Category:
  • Job Type:
  • Category: Customer Service
  • Location: Waikato
  • Date Advertised: 02-FEB-21
  • Job Reference: MOJ/1508930
  • Job Title: Pae Tukutuku – Customer Service Star
  • Business Unit:
  • Division:
  • Summary:

Te āhuatunga a te tūranga/About the Role

As a Pae Tukutuku you will take pride in delivery of exceptional service to Court Users and your team by providing quality information to ensure timely progression of applications and cases. Your relationship skills enable you to educate, inform and give advice to whānau so they feel empowered about accessing the Māori Land Court, and use and management of their whenua. Your colleagues value you as a team player known for solid judgement and high accuracy in your work.

This varied role encompasses: record management; research and analysis of evidence to support applications and for drafting submissions and information to the Court; recording and producing an accurate and timely transcription of Court hearings; and performing courtroom clerk duties. You’ll be supported to grow your understanding of our processes, relevant legislation and Acts.

You will enjoy building relationships with your team and the Judiciary. This is a role you can build and grow your skills in and make a genuine positive difference to your career as well as for Māori land owners.

Key Responsibilities:

  • Information, Education and Advisory Services formed from an understanding and knowledge of legislation and Court processes
  • Information and Records Management in our Pātaka Whenua digital system
  • Consult and liaise with parties / counsel / judiciary to determine case characteristics and develop proposals to progress cases
  • Clerking of the Court and Judicial Support Services
  • Recording and Transcription of Court proceedings
  • Maintain and preserve the Court Record


Mō te tīma/About our Team

We are a court of record. Te Ture Whenua Māori Act 1993 (our Act) recognises the significance of Māori land as a taonga tuku iho of special significance to the Māori people. Our role is to provide a court service for owners of Māori land, their whānau and their hapū.


We are striving to be a tikanga based workplace and we look to live our tikanga values every day:




We value others and their contributions

We work together towards shared goals



We are honest and open

We have high professional standards



We deliver results

We understand and meet the needs of those to whom we provide services



We focus on quality

We encourage innovation to achieve better results


For more information on what we do go to


Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It’s our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated. 


He pūkenga tou/Skills and Experience

To be successful in the role you’ll need:

  • A can-do attitude with a strong customer focus
  • Self motivation and a passion for high-quality outputs
  • Excellent written and verbal communication skills
  • Attention to detail and quality
  • Enjoy working in a reactive as well as a proactive environment
  • An understanding of Ngā Kaupapa Maori
  • NCEA level 3 or relevant work experience
  • Some travel may be required on occasion as part of the role.


Experience in using a digital workflow system would be strong asset in this role. Competence in Te Reo Māori and a NZ driver’s license is valued.


Tono mai/How to Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 14/02/21

If you have any questions please contact and use reference number: MOJ/1508930