People and Capability Business Partner (x3 opportunities in either Auckland or Wellington)

  • Company:
    New Zealand Customs Service
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:

New Zealand Customs | Te Mana Ārai o Aotearoa has recently transformed our People & Capability group and have created three new positions for People & Capability Business Partners (P&CBP). These roles will be based in either Wellington or Auckland.

Reporting to the Manager HR Service Delivery, you will partner with a nominated business group(s) to provide strategic human resource management and people advice to a Deputy Chief Executive (DCE) and their leadership team.

P&CBP’s will act as brokers between the business group and wider P&C functions – such as core HR advisory, P&C centres of expertise and HR shared services – to tailor the design and implementation of P&C interventions to best serve the group operational needs and contribute to the overall achievement of Customs’ strategy – Rautaki Mana Ārai.

About Customs…

New Zealand Customs | Te Mana Ārai o Aotearoa uses world class border management to protect and promote New Zealand across borders. We promote New Zealand’s international trade, collect Crown revenue, and enforce the law by identifying and seizing prohibited imports and exports.

We also make sure that lawful travellers and items can move across our border as smoothly and efficiently as possible.

Our Māori name – Te Mana Ārai o Aotearoa – translates as “the authority that screens and protects New Zealand”.

We have around 1,500 staff across the country, as well as offices in Bangkok, Beijing, Brussels, Canberra, London and Washington DC. 

About People & Capability…  

The P&C group includes a number of key functions that together lead the development and implementation of strategies to ensure Customs can deliver on its outcomes through its people and includes:

  • Human Resources (HR) Service Delivery
  • Learning and Organisational Development
  • Maori Responsiveness
  • Employment Relations and Remuneration
  • Workforce Strategy and Planning
  • Health, safety and wellbeing. 
  • About the role…

    You’ll be expected to develop extensive knowledge of your dedicated group and ensure that Customs’ people related strategies and programmes align with, and support, the objectives of the group. You’ll be coaching and advising business group leaders on how to get the most value from their teams and advocate the ‘customer voice’ in the design, development, implementation and review of the P&C work programme.

    Your experience in People and Capability business partnering will help us to shape and develop this new role. 

    What we’re looking for…

    To be successful in this role you will need to be able to demonstrate:

  • Excellent relationship management skills, including ability to build and maintain a range of effective business relationships at all levels within an organisation
  • Relevant experience in HR business partnering with senior leaders within a complex environment
  • Ability to analyse intelligence, make sound judgments and present compelling arguments for future People and Capability initiatives at both the business group and organisational levels
  • Ability to work autonomously, effectively managing and prioritising competing demands, maintaining performance when under pressure and manage time effectively
  • Experience and sound knowledge in business strategy and operations across a range of People & Capability disciplines and ability to apply within a senior leadership environment
  • Well-developed written and verbal communication skills with ability to write business-related documents for senior manager review and approval
  • Ability to work collaboratively, be approachable with a ‘can do’ attitude and a desire to find successful solutions for People & Capability which are fit for purpose
  • Effectively balance the needs of all key stakeholders and maintain compliance with both employment relations legislation and/or policy requirements
  • Strong focus on a continuous improvement and innovative approach that demonstrates commitment to service excellence
  • Experience in contributing to the development, implementation and evaluation of business group plans
  • Experience in coaching senior leaders
  • Confidence and ability to ‘hold your own’ and challenge senior leaders’ thinking, utilising a range of communications and influencing skills to achieve buy-in for suggested interventions and solutions
  • Tertiary qualification in a relevant field and/or equivalent knowledge, skills and experience.
  • Joining Te Mana Ārai

    To work for the New Zealand Customs service, you must be:

    A New Zealand Citizen or a New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application;

    OR a New Zealand Citizen or a New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at time of application, but may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.

    You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

    Due to the nature of Customs work you must have a clear Police record.

    New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible by default working arrangements. 

    For further information about this role, please contact Suzanne Leahy at

    Applications close on 27th November at 5pm.