Performance Monitoring Advisor

See how your work has an impact on the way we do things at a large organisation
Competitive salary and 9% superannuation and valuable benefits of working at ACC

ACC has been improving the lives of New Zealanders since 1974. As part of the team, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen.

ACC has embarked on a major multi-year work programme to transform our organisation into one that is truly centred around the customer. The Performance Monitoring Advisor role sits within the Operations, Performance and Intelligence group. We are responsible for managing provider relationships and performance, we’re critical to delivering the Health Services Strategy

We are looking for a Performance Monitoring Advisor who will be responsible for identifying and resolving provider issues. The Performance Monitoring Advisor prioritises early intervention and education to manage performance and quality issues and applies remedial measures where necessary.

What you need to be successful in this role:

We are seeking someone who is both technically proficient as well as being a great communicator
You will have a curious mind, naturally strong analytical skills and the ability to identify trends from multiple reports and data sources
Strong judgement and interpersonal skills to address potentially challenging highly sensitive issues will be paramount to the success of this role
Having the ability to influence others and build rapport without any prior existing relationships will also be important

You’ll be working in a team that is passionate about the integrity of scheme. We work closely together and across the organisation to improve the way we prevent, identify and resolve issues.

Working at ACC

We’re an organisation that grew out of bold thinking and have an enduring commitment to care for others at work, home and play. We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a disability. It’s important to us that people bring their whole selves to work. To support an inclusive workplace, we have:

Employee networks:
Pride@ACC
Ability@ACC
Women’s Network
Cross-Cultural Network
ACC’s Māori Strategy, Whāia te Tika; development opportunities in te reo Māori me ngā tikang; and we partner with iwi and other Māori entities
Advocates in the disability sector.

For a detailed position description click position decription.pdf. Applications will run through to Tuesday, 16 February 2021 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications can only be accepted when submitted through our ACC career website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email nadine.o’donnell@acc.co.nz

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