Quality and Practice Advisor

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 months ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 05-FEB-21
  • Job Reference: NZ/1511261
  • Job Title: Quality and Practice Advisor
  • Business Unit:
  • Division:
  • Summary:

Quality and Practice Advisor

  • Be part of shaping, driving, and supporting quality practice across the Service and Contract Management team
  • An opportunity to be a part of a newly established team 
  • Permanent role

We are looking for a Quality and Practice Advisor to join our team.  We play a critical role in the continuous improvement in service quality achieved by monitoring and analysing a range of quality indicators, deriving insight into causes and key themes impacting on service quality. This helps to ensure that our people can perform their roles and have the necessary tools and support to meet and adhere to the needs of the Ministry.  


The Quality and Practise Advisor role is to promote continuous improvement in the service quality of procurement and contract management; this will be achieved by:

  • Coaching and mentoring specialist roles to develop best practise
  • Monitoring and analysing a range of quality indicators
  • Provide regular reporting where appropriate, including monthly/quarterly and ad hoc reports, and key indicators
  • Support and input into the design and training development of new and enhanced approaches and tools
  • Ensure the most efficient and effective practices are being developed to support staff and their managers

You will work well under pressure without compromising standards and have excellent time management skills. You enjoy working with others and will be confident and articulate with your communication and enjoy being part of an effective team.

You will bring:

  • Strong analytical skills
  • Sound problem solving skills
  • Training and staff development skills
  • Ability to communicate complex ideas to a variety of audiences and build and maintain rapport with others
  • Flexible, adaptable and pragmatic


How to Apply

To apply, click the ‘Apply Now’ button, complete the online application form and submit your CV and Cover Letter outlining your suitability for this role.

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz

Applications close 5.00pm Friday 19 February 2021.


Social service contracting at MSD


We partner for greater impact

The Ministry of Social Development’s purpose is to help New Zealanders to be safe, strong and independent. 

We work closely with over 2,000 social sector organisations to have a greater impact for communities across Aotearoa.  Procuring and contracting social services through NGOs, community organisations and other social service providers is one of the key ways MSD supports individuals, families and communities who need help. 

We work in partnership with social service providers in the spirit of Kotahitanga, recognising that procurement and contracting can make a vital contribution to the wellbeing of New Zealanders.  This is an important mechanism for driving real change and promoting accountability, transparency, inclusivity and sustainability in our work.

MSD’s contracting function includes procurement, contract management, contract administration, relationship management, reporting, planning and service guidelines.  This provides valuable opportunities to engage with a wide range of internal and external stakeholders, such as MSD’s regional teams, other government agencies, and providers across New Zealand delivering life-changing services for Māori, Pacific, youth, people with disabilities and other communities.

Anyone interested in belonging to an inclusive and collaborative team, which cares about the wellbeing of New Zealanders and strives to make a difference for communities, will be a valuable addition to our social service contracting team at MSD.


Join us 

MSD is a high-performing government agency with a focus on helping New Zealanders to be safe, strong and independent. 

That means helping New Zealanders to get the support they require to participate positively in society and reach their potential. 

A number of roles have opened up in our new social service contracting team. If you’re interested in doing work that makes a real difference for New Zealanders, check out our opportunities.