The Department of Conservation is looking for someone who is passionate about conservation and the outdoor recreational opportunities in our district, delivers exceptional customer service and has a can-do attitude, with excellent interpersonal skills.

Our Visitor Centre team is a friendly, customer focused group, experienced at engaging with visitors, managing our retail business and connecting with our local community and concessionaires.

He angitūtanga: About the Role

You will be part of a team focused on delivering excellent customer service. DOC’s visitor centres are the gateway to conservation, providing visitors with information to enhance their recreation experiences.

Tasks vary but will generally include:

Providing visitors with up-to-date information about recreational opportunities and conservation projects, both locally and nationwide.
Providing visitors with backcountry tramping information, weather conditions, condition of tracks and huts, local transport options and safety recommendations
Promoting and selling national and local conservation recreation opportunities, including Great Walks, Hut, and Campsite bookings
Ensuring the visitor centre always looks tidy and presentable, shelves are fully stocked, and facilities are clean
Administration work which may include reconciling daily and weekly banking, data entry, invoicing, and retail stock control
Helping to train and support temporary Visitor Centre rangers.
Managing stock and selling quality, conservation-related merchandise

The year-round roster system (5 days on, 2 days off) may include weekend and public holiday work.

He kōrero mōu: What we are looking for

The ideal applicant will have the following skills/experience:

Excellent team leadership, interpersonal and communication skills
The ability to maintain high standards while working under pressure and/or performing repetitive tasks
Problem solving abilities, initiative, and a positive ‘can-do’ attitude
Enjoy interacting with the public
Understanding of recreation and tourism opportunities throughout New Zealand and knowledge of conservation or recreational activities available in the Wanaka/Makarora area and the wider Central Otago district
Competence in customer service, computer skills and sales/retail
The ability to convey visitor safety information clearly, concisely and in a positive manner

Ngā āhuatanga kei a mātou: What’s in it for you:

A fantastic supportive and collaborative working environment. Being the multiple award winner of the most attractive employer in the public sector (and second overall) with an average turnover beyond 10 years, we know people generally really enjoy working with us.

We offer a range of flexible working options depending on the needs of the role and its work context.

We highly value the new expertise and fresh perspectives brought into the organisation. This is your chance to support our Kaupapa and contribute to our culture of continuous improvement.

This role has been identified as a Children’s Worker role under the Children’s Act 2014. A successful appointment to this role will be subject to police vetting.

Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.

Please apply online via the DOC Careers Centre with a CV and cover letter demonstrating how you meet the requirements above.

For any enquiry, please contact Caroline Ogle, cogle@doc.govt.nz, or telephone 027 246 0158, quoting vacancy 400/09132.

Applications close at 5pm, time on Monday, 15 February 2021.

DOC is committed to a diverse workforce that represents the communities we serve, and to creating an inclusive workplace culture.

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