Real Time Analyst

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    Govt Jobs
  • Job Type: Fixed Term Contract
  • Category:
  • Location: Auckland
  • Date Advertised: 27-FEB-20
  • Job Reference: NZ/163251
  • Job Title: Real Time Analyst
  • Business Unit:
  • Division:
  • Summary:

Real Time Analyst


Salary Range: $78,594.00 – $106,332.00

12 Month Fixed-Term, Fulltime

Job Requisition ID 16325


When it comes to a unique, challenging and rewarding career for a Real time Analyst, there is nothing quite like the New Zealand Police.


We are looking for an experienced professional to be part of the National Workforce Management team to deliver pro-active analytical and functional support while building capability in the full range of workforce requirements across our 12 Policing Districts.


You will be analysing, monitoring and reacting to real-time staffing levels and call volumes, busy lines, to avoid development of call queues. In addition you will support team leaders by providing real time and future planning reporting to allow them to best support their teams. Manage daily obstructions abstractions such as adherence to schedules and sick days and provide reporting related to this. Lastly, you will provide strategic input in the future state of operations, such as skill based routing, to ensure more efficient workforce management is implemented.



Skills / Experience:

  • Ideally you will have Real Time Analyst or Workforce Management experience
  • Strong analytical and reporting skills
  • Experience using Excel and WFM tools for rostering. Ideally you will have experience using Aspect WFM, but this is not a must.
  • You will have well developed relationship management skills.
  • Strong communications skills, with a can do attitude, but able to say no when required
  • An ability to manage expectations
  • Highly strategic, with an ability to lead change.



Core Competencies – Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Solve


For more information on the above core competencies, head to How We Do Things. For more information on Our Values, click here.



Additional Information:

  • Successful applicant must reside in the Auckland Area
  • This is a fixed term position for 12 months




If this position sounds like you, click APPLY NOW or visit our Police website:  and select ‘Current vacancies’ to apply today!


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website:  and select ‘Current vacancies’ to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If this position sounds like you, click apply now. You will be required to submit a Curriculum Vitae which provides a brief account of your relevant skills and experience. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the Core Competencies of the role, using no more than 4000 characters (including spaces), approximately 600-650 words per section. For further assistance, please click here.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.


If you have any questions about this vacancy, please contact Peter Coleman by email at  


Applications close at 5pm, Thursday 12th March 2020