• Job Type: Ongoing – Full Time
• Category:
• Location: Auckland
• Date Advertised: 12-JAN-21
• Job Reference: NZ/1505824
• Job Title: Recovery Assistant – Manukau
• Business Unit:
• Division:
• Summary:

Multiple opportunities

Permanent and fixed-term (12 months)

• Bring your case management experience
• Provide excellent customer service to our injured clients
• Make a difference to our clients’ lives as they work towards their recovery

As a Recovery Assistant, you will proactively engage with our clients and support them through their recovery, using your excellent customer service skills. You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help.
You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients. You will be working as a part of a supportive team who will help you learn and grow in this role.
What we are looking for:

• Experience in managing client emails and phone queries
• Great communications skills – relate to a variety of people and simplify complex information
• Great time management, able to prioritise and multi-task
• Make informed decisions after reviewing all information available
• Ability to follow workflows and processes
• Excellent computer and software knowledge
• Case Management experience and knowledge of the health sector and rehabilitation will be advantageous

Working at ACC
We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a disability. It’s important to us that people bring their whole selves to work.
To support an inclusive workplace we have:

• Employee networks:
  • Pride@ACC
  • Ability@ACC
  • Women’s Network
  • Cross-Cultural Network
  • The Mind Network
• ACC’s Māori Strategy, Whāia te Tika
• Development opportunities in te reo Māori me ngā tikanga
• Advocates in the disability sector
• Diversity and Inclusion Approach
• Support Māori by partnering with iwi and other Māori entities.

The indicative base salary sits at $57,938 and then additional to this we also provide ACC’s 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 8am to 6pm flexibility may be required.

Applications will run through toWednesday 20 January 2021.

Applications will only be accepted when submitted through our career website.If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email vicki.jeffries@acc.co.nz