Recovery Partner, Physical Injury – Henderson

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Auckland
  • Date Advertised: 05-OCT-20
  • Job Reference: NZ/1835
  • Job Title: Recovery Partner, Physical Injury – Henderson
  • Business Unit:
  • Division:
  • Summary:
  • An opportunity to join an organisation that improves lives every day
  • Providing one to one, holistic, client centred support, to our clients for as long as they may need it
  • Join an organisation that cares about our employees and is committed to their wellbeing and ongoing development

As a Recovery Partner, employed in our Operations function, you will be responsible for partnering with clients who require a one to one relationship due to their intensive or extensive needs for as long as they need it. You will work in partnership with clients with complex physical, mental health and/or individual needs to provide holistic support during the most critical parts of their recovery.

ACC has been improving the lives of New Zealanders since 1974. With ACC, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen. Join us – an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play.

What we are looking for from you to be successful in these roles:

  • Proven ability to understand complex customer needs within a multifaceted environment
  • An ability to take a multi-disciplinary approach, and work as part of a team to rehabilitate clients with complex needs
  • Personal resilience and ability to deal with challenging information and situations
  • Proven experience adapting your approach to support different cultural and social backgrounds
  • Ability to liaise with a wide range of stakeholders, including family/whānau, providers, suppliers and community agencies to ensure a solution focused and coordinated approach and consistency in service
  • Ability to build rapport and trust and successfully motivate, negotiate and influence outcomes
  • Previous experience or a qualification in health or social services is desirable

Working at ACC

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a disability. It’s important to us that people bring their whole selves to work.

To support an inclusive workplace we have the following:

  • Employee networks:
    – Pride@ACC
    – Ability@ACC
    – Women’s Network
    – Cross-Cultural Network
  • ACC’s Māori Strategy, Whāia te Tika
  • Development opportunities in te reo Māori me ngā tikanga
  • Advocates in the disability sector
  • Diversity and Inclusion approach
  • Support Māori by partnering with iwi and other Māori entities.

The indicative salary is $67,087.00 per annum, but this is dependent on your skills and experience We also offer an additional 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 8am and 6pm.

Applications will run through to Sunday, 27 September 2020 but please note that if an ideal candidate is found during this time we may move forward with our pre-screening process.

Applications will only be accepted when submitted through our career website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email