Relationship Advisor – Fixed Term (Part Time – 12 months)

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 months ago
  • Category:
    Govt Jobs
  • Job Type: Fixed Term Contract
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 11-FEB-20
  • Job Reference: NZ/1447342
  • Job Title: Relationship Advisor – Fixed Term (Part Time – 12 months)
  • Business Unit:
  • Division:
  • Summary:

If you’re looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and as a result we invest $3 billion a year in tertiary education and training, and seek to lift the aspirations and skill bases of all New Zealanders from ages 7 to 74.

We’re looking for a Relationship Advisor to join us. Your purpose is to ensure a high standard of efficient and effective customer focused service, build high levels of satisfaction and trust in TEC by engaging directly with our key customers – tertiary education providers and students.  

If you’re looking for your ‘why’, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training. As a result we invest $3 billion a year in tertiary education and supporting the tertiary careers system.

 

What will you be doing?

  • Managing enquiries from customers to ensure they are resolved accurately and professionally
  • Using appropriate TEC systems to manage internal and external communications
  • Building business relationships with customers by providing prompt and thorough advice
  • Collaborating across TEC teams to build capability
  • Contributing to a culture of learning and development
  • Committing to delivery of excellent customer-focused service in all areas

What will you bring to the role?

  • A passion for, and experience in, customer focused service.
  • Excellent written and verbal communication ability
  • Proven negotiation and influencing skills
  • Experience in delivering proactive customer service within service level agreements.
  • Ability to work in a high pressured, and sometimes ambiguous environment
  • Ability to be an empathetic, active listener.
  • Demonstrated ability for both accuracy and precision, with a keen eye for detail.

What will you get in return?

  • The flexibility of working part time -25 hours per week.
  • $79 – $93k, depending on experience. Salary is pro –rated based on part time hours.
  • A range of benefits including flexible working options, a wellness programme and the ability to purchase extra leave.

 

How to apply:

To apply, click the ‘Apply’ button, complete the online application form and submit your CV and Cover Letter outlining your suitability.

Applications close Sunday 16 February 2020. For more information or if you have any questions, please contact HR@tec.govt.nz.

Please note you must be a NZ citizen or have permanent residency to be considered for this role.

The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application.