Residential Grievance Panel Member – Multiple Residences

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 months ago
  • Category:
  • Job Type: Fixed Term Contract
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 05-FEB-21
  • Job Reference: NZ/36737
  • Job Title: Residential Grievance Panel Member – Multiple Residences
  • Business Unit:
  • Division:
  • Summary:
  • Approx 10 hours a month
  • Hourly rate contracts

About us – Mō mātou

Oranga Tamariki – Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

In our work, we aim to demonstrate these values:

  • We put Tamariki first
  • We believe Aroha is vital
  • We respect the Mana of people
  • We are Tika and Pono
  • We value Whakapapa
  • We recognise that Oranga is a journey

Our purpose is to ensure that all tamariki are in loving whānau and communities where oranga tamariki can be realised. We believe that by getting involved early in their lives and showing love and care, we give children the best chance of growing into happy thriving New Zealanders.

We are committed to putting children first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

The impact you will have:

  • promoting and upholding the mana of the grievance process which is a platform for tamariki and rangatahi to voice any concerns while in residence
  • providing an independent oversight to the grievance process within youth justice and care and protection residences
  • building professional relationships with tamariki and rangatahi, residence staff and management by visiting the residence on a regular schedule
  • ensuring investigations are robust and child centred by overseeing investigations carried out by the residence
  • conducting independent investigations or reviews as requested by tamariki and rangatahi.

What you will bring – Ngā pūmanawatanga ōu:

  • The ability to connect with tamariki and rangatahi in a professional manner
  • Reliability and flexibility to fit in with tamariki and rangatahi schedules
  • Inquisitory skills with an ability to analyse and interpret information to establish facts, which will assist in understanding the bigger picture and identify opportunities for improvement
  • Ability to differentiate between an advocacy role and the role of a grievance panellist, which upholds the integrity of the voice of the tamariki and rangatahi through the grievance process
  • Excellent report writing skills
  • Excellent level of computer literacy skills, including the ability to use Microsoft Word and Excel

About the Grievance Process:

  • Oranga Tamariki operates eight residences for tamariki and rangatahi and the ninth residence is operated by Barnardos under contract to Oranga Tamariki. Four residences provide care and protection placements, four residences provide youth justice placements, while one provides placements for the harmful sexual behaviour programme
  • Tamariki and rangatahi in residences have a statutory right to access the grievance procedure to lodge complaints as set out in the Oranga Tamariki (Residential Care) Regulations 1996. This provides a forum for tamariki and rangatahi placed in residences to voice their concerns and to have their complaints addressed
  • An independent grievance panel for each residence is appointed by the Minister for Children to oversee grievances made by tamariki and rangatahi and carry out any subsequent investigations. The panel is comprised of two community members and one tangata whenua member

Current vacancies:

  • Two Grievance Panel members for Te Maioha o Parekarangi which is a 30-bed youth justice residence in Rotorua
  • Two Grievance Panel members for Te Puna Wai ō Tuhinapo which is a 40-bed youth justice residence in Christchurch
  • One Grievance Panel member for Te Poutama Ārahi Rangatahi which is a 12-bed residence delivering the Harmful Sexual Behaviour Programme in Christchurch
  • We are accepting expressions of interest Epuni which is a 10-bed care and protection residence in Wellington

How to apply – Me pēhea te tuku tono

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please apply through your myHR portal. If you have any questions about role, please contact

Applications close Sunday, 28 February 2021.

For more information, please see Residence Grievance Panels:

Grievance Panel Member position description: