Resourcing Officer, Contact Centre

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 weeks ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category: Administration/Support Services
  • Location: Wellington
  • Date Advertised: 19-FEB-20
  • Job Reference: EDU/1451427
  • Job Title: Resourcing Officer, Contact Centre
  • Business Unit:
  • Division:
  • Summary:

Resourcing Officer, Contact Centre


About our Group

The Resourcing Group is responsible for delivering operational funding and staffing entitlements to nearly 2,500 schools. We administer annual payments of approximately $5.8 billion to Schools and Kura.

We provide high quality financial advice and support to Schools and Boards of Trustees.  We ensure Schools and Early Childhood centres receive correct resourcing entitlements through our Monitoring programme. We provide resourcing operational policy advice and guidance and produce one-off solutions to resourcing issues.  Our Resourcing Contact Centre also provides direct telephone and email support to Schools’, Early Childhood Centres and the general public.

About the Role

The Resourcing Officer will provide direct telephone and email advice to School staff, Principals, Boards of Trustees, Ministry Staff, ECE centre owners, parents and the general public for Ministry.

They will provide accurate payments to schools and caregivers in a timely manner.

About the Person

We are looking for a motivated, flexible, quick learner to join our contact centre team, Who is able to work at pace, manage a variety of tasks and projects, take the initiative.  Your personal qualities will include taking pride in producing written work and other forms of communication of the highest quality every time and you will have the interpersonal skills to relate well with all kinds of people.

You also have the background experience and skills that will contribute to the team successfully providing high quality services to the sector and across the Ministry.

Further information including an application form and job description are available from or by contacting Kenneth Minifie, on 04 463 8817 or

The job description is available from the link below.

Applications close on Monday 1st March 2020.