Review Specialist – Multiple Locations

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 hours ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Waikato
  • Date Advertised: 13-MAR-20
  • Job Reference: NZ/20463
  • Job Title: Review Specialist – Multiple Locations
  • Business Unit:
  • Division:
  • Summary:
  • Busy with multi-tasking across a diverse client and stakeholder group
  • Do you enjoy leaving work at the end of the day feeling like you have truly made a difference?
  • We have positions available in Auckland, Hamilton and Lower Hutt with a salary range of $78-$92K plus 9% super

ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.

Mark Twain once said ‘It is never wrong to do the right thing.’

If this quote speaks to you, you could be the next Review Specialist as part of the Resolution Services team.

Due to a shift in the way ACC works, we have embarked on a major multi-year work programme to transform our organisation into one that is truly centred around our customers. Around 20 months ago, the Review Specialist role was breathed into existence to shake up the way that ACC deals with their customers and resolves conflict.

A day in the life of a Review Specialist involves thinking outside the box to create win-win outcomes, discussing resolution possibilities with clients, getting to the core of their conflict with ACC, investigation into the defensibility of decisions and writing submissions and representing ACC in Review Hearings.

We work with most departments within ACC and manage reviews from Branches, Short Term Claim Centres, Cover, Accidental Death, Sensitive Claims, Treatment Assessment Centre (just to name a few). This means that no two days are the same and there is no possibility of being bored.

As a Review Specialist, you will need to be someone who can feel with their heart but think with their head, someone who can lead and educate through conflict and someone with a proven track record of excellent communication leading to great results.

You will need the following to be successful in the role:

  • You have experience in complaints management, dispute resolution or relevant work experience
  • Able to understand policy and legislation as well as ability to explain it in plain English
  • You are great at solving problems and peeling back the layers to find the core of the issue
  • You can build rapport with internal and external clients to build trust
  • Passionate about doing the right thing at the right time
  • Strong time management and able to prioritise multiple demands
  • Energy and confidence to resolve challenges in a positive way
  • Influencing and negotiating to resolve conflicts
  • You may come from a clinical, legal or ACC background

We recognise that diversity, inclusion and accessibility is important to our business. ACC’s Māori Strategy Whāia Te Tika provides the foundation for delivering better outcomes in a kaupapa Māori, culturally appropriate and responsive way for current and future Māori and diverse employees. ACC holds itself to a philosophy of Tika enabling us to create an environment of involvement, respect and connection with the communities where we work – benefitting individual employees and all our clients across New Zealand.

Applications will run through to Friday, 27 March 2020, and please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications will only be accepted when formally submitted through our ACC Career Website. If you have any questions please email nadine.o’donnell@acc.co.nz