Senior Business Change Analyst (Senior Business Analyst)

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 months ago
  • Category:
    Govt Jobs
  • Job Type:
  • Category: Information Technology
  • Location: Multiple Locations
  • Date Advertised: 31-OCT-19
  • Job Reference: NZTA/1408429A
  • Job Title: Senior Business Change Analyst (Senior Business Analyst)
  • Business Unit:
  • Division:
  • Summary:
  • Works closely with the business to improve business processes from an end to end perspective
  • Add value to the business, through your solutions, innovation, skills and experience
  • “Go-to” person for the business
  • Location: Wellington or Palmerston North


About us | Ko wai mātou

At Waka Kotahi, the NZ Transport Agency, it all starts with our people. The organisation’s performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.

A specialist design team within the Transport Agency, designing and implementing business change to improve the way we work. We take a system wide approach to designing integrated solutions to achieve on government transport outcomes and public value. Our scope of change is broad, from building internal capability to optimising the customer experience with the transport system. 

The opportunity | Te Whiwhinga mahi

The purpose of this role is to help design and implement change that matters by defining the operational capability required to achieve the outcomes and goals of our change initiatives.

This is a “Senior business change analyst” role that works closely with the business to improve business processes from an end to end perspective and in general providing better business outcomes.

You will be assisting and supporting a wide range of internal customers and be their “go-to” person and champion! You will also be adding value to the business, through your solutions, innovation, skills and experience.

It goes without saying that you will have strong communication and relationship management skills which will allow you to create a meaningful presence across your customers and stakeholders.

This role is not to be confused with your typical “Technical” or “Information Technology (IT)” business analyst role, whereby you are primarily involved in assessing” technical/technology solutions” e.g. systems installations, or bug fixes etc. We have a technology team that provides that function.

About you | Ko wai koe

To be successful in this role, you will bring:

  • Well-developed analytical skills and the ability to evaluate and resolve complex issues
  • The ability to translate complex ideas into audience appropriate language, including via the use of diagrams and models.
  • Significant and proven experience in Business Analysis with a strong understanding of and experience with a wide variety of analytical techniques and tools.
  • Experience in business case writing.
  • Experience with Service Design tools and techniques, including the creation of customer experience maps, service blueprints and prototyping.
  • Knowledge of and experience with agile delivery methods, preferably Scrum.
  • Knowledge of change management frameworks, such as Prosci ADKAR (not essential, but an advantage).
  • Certification in Business Analysis, process improvement or agile methods would be advantageous.
  • A tertiary qualification in a relevant discipline, or equivalent experience.

Should you want to join a fun, professional, and performing team, apply now, as this could be your next step in a career defining move.

Applications close | Rā Katinga: Thursday 14 November

For a copy of the position description:

For further information, email:

To be considered for this position you must have a legal right to live and work in New Zealand.

NZ Transport Agency is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.