Senior Claimant Support Specialist & Claimant Support Specialist (Various vacancies)

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    7 months ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Auckland
  • Date Advertised: 31-OCT-19
  • Job Reference: NZ/1430533
  • Job Title: Senior Claimant Support Specialist & Claimant Support Specialist (Various vacancies)
  • Business Unit:
  • Division:
  • Summary:
Senior Claimant Support Specialist & Claimant Support Specialist (Various vacancies)


Permanent, Auckland


Make a real difference in these customer-centric roles working with claimants of abuse and neglect in State care, supporting them through their claim process.

  • Newly established roles focused on providing high quality customer service
  • Highly culturally competent – Te Reo me ona tikanga Māori
  • Opportunity to travel and work closely with people to support them through their claims process


About the Ministry of Social Development

The Ministry of Social Development (MSD) is the lead agency for the social sector. Our purpose is Manaaki tangata, Manaaki whānau – we help New Zealanders to be safe, strong and independent. Helping people, whānau, families and communities is at the centre of what we do, working with New Zealanders of all ages to improve their social wellbeing.

Our focus is on:

  • Mana manaaki - building the mana of others and uplifting them in a way that honours their dignity.
  • Kotahitanga - partnering for greater impact; unity, togetherness, solidarity and collective action.
  • Kia takatū tātou – supporting long term social economic development, underpinning our intention to prepare ourselves and those we serve for future realities.


About the Historic Claims team

MSD is responsible for the Historic Claims process.  The Historic Claims team works with people who have been abused in State care, in particular the care of Child, Youth and Family and its predecessors, to address their concerns without them needing to resort to civil litigation.

MSD recently reviewed the way the historic claims process worked, undertaking a robust and far reaching consultation with current and previous claimants and key stakeholders. This has resulted in a commitment to growing and adjusting the Historic Claims team with a focus on operating within the principles of Tikanga Māori; Mana, Aroha, Whakapapa, Whānaungatanga, Manaakitanga and Pono.

We are now recruiting the core members of the team.  This team will be made up of highly culturally-responsive people who are specialists in their field.


About the vacancies (Senior/Claimant Support Specialist)

A Claimant Support Specialist is the primary point of contact for a claimant, supporting them as they work through the claims process.  You will provide end to end support, from the initial point of contact through the assessment process, to the closure of the claim. Specifically you will help claimants to provide information about their experience in care, answer any questions they may have to help them, understand what happened when they were in care and to ensure claimants have the support they need as they work through the claims process. In addition to this the Senior Claimant Support Specialist will:

  • Take a lead role in talking with claimants about their experiences in care and providing feedback to them about the outcome of the assessment of their claim
  • Provide support, mentoring and guidance to Claimant Support Specialists
  • Manage any particularly complex cases.

As these roles involve working closely with claimants in their home locations significant travel outside of Wellington will be required. In some months this could be up to 50% of the working week.


We are looking for people who:

  • have proven experience effectively working with individuals affected by multiple issues
  • are culturally responsive and have a sound understanding of tikanga Māori and te reo Māori
  • are creative, innovative and can deliver results within agreed parameters


If this sounds like you have a look at our Position Description and please apply!

The remuneration band for the Senior Claimant Support Specialist is from $79,297 to $99,122 and for the Claimant Support Specialist is from $63,781 to $79,726 based on the skills and experience of the successful candidates.

If you would like to know more about this role, please send us an email to: historic_claims_recruitment@msd.govt.nzv


How to Apply: 

To apply, click the ‘Apply Now’ button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the requirements of this job.

All applications must be made online.  If this is not possible or if you have any queries, please contact us at

Internal MSD employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.

External candidates – (including Oranga Tamariki—Ministry for Children employees) must apply directly through our MSD careers page at


Closing date: Wednesday 20 November