Senior Claims Advisor

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 month ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 11-FEB-20
  • Job Reference: NZ/1445147
  • Job Title: Senior Claims Advisor
  • Business Unit:
  • Division:
  • Summary:
Senior Claims Advisor, Claims Assessment, Permanent, Wellington and Auckland


Are you looking for an opportunity to use your expert working knowledge in social work practice and care and protection matters and apply it in a senior advisory role.


We seek a knowledgeable, technically experienced individual who has strong relationship management skills to support our assessment teams to provide an exceptional quality claims assessment service that supports claimants of abuse or neglect in state care.


About the Ministry of Social Development


The Ministry of Social Development (MSD) is the lead agency for the social sector. Our purpose is Manaaki tangata, Manaaki whānau – we help New Zealanders to be safe, strong and independent. Helping people, whānau, families and communities is at the centre of what we do, working with New Zealanders of all ages to improve their social wellbeing.


Our focus is on:


  • Mana manaaki – building the mana of others and uplifting them in a way that honours their dignity.
  • Kotahitanga – partnering for greater impact; unity, togetherness, solidarity and collective action.
  • Kia takatū tātou– supporting long term social economic development, underpinning our intention to prepare ourselves and those we serve for future realities.


About the Historic Claims Group


MSD is responsible for the Historic Claims process.  The Historic Claims team work with people who have been abused in State care, in particular the care of Child, Youth and Family and its predecessors, to address their concerns without them needing to resort to civil litigation.


The Claims Assessment team evaluates information relevant to a claimant’s time in state care and provides recommendations to support decision making.


About the role:


The Senior Claims Advisor will provide analysis, advice and support for the Historic Claims assessment team to support the resolution of claims. The Senior Claims Advisor works closely with the Lead Claims Advisor to provide advice and guidance on specific technical aspects of claims assessment criteria and process.


The role contributes to the overall knowledge growth of the Claims team by maintaining and sharing knowledge of historical policies and practices relevant to the claims assessment process to ensure appropriate robust recommendations. The role will complete complex case assessments and is also expected to identify opportunities for continual improvement and develops any recommendations for approval.


To be successful in this role you will possess the following skills and experience include:


  • Highly developed analytical skills and a demonstrated commitment to developing and maintaining specialist skills and knowledge in own area of expertise
  • Comprehensive experience at a senior level in an analytical and/or advisory role
  • Demonstrated experience in transferring knowledge to others
  • The ability to demonstrate empathy & emotional intelligence in a complex environment
  • Highly effective communication skills
  • Ability to produce and recognise high quality policy work and provide peer support and coaching to colleagues
  • A sound knowledge of the machinery of government.
  • Relevant tertiary qualification desirable in the fields of Research and Evaluation, Social Work and/or Law
  • In-depth knowledge of how the child protection system operated in Child Welfare Division, the Department of Social Welfare, or Child, Youth and Family is desirable

Your ability to work with a diverse range of individuals to support them to make objective unbiased recommendations is critical.


If this sounds like you, please apply!


The remuneration band for this position is from $80,8814 to $101,104 based on the skills and experience of the successful candidate.


If you would like to know more about this role, please send us an email to:


For more information about the Historic Claims group please visit


How to Apply


To apply, click the ‘Apply Now’ button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the requirements of this job.


Please note we anticipate shortlisting candidates in the week of 17 February and arranging interviews soon after.


All applications must be made online.  If this is not possible or if you have any queries, please contact us at 


Internal MSD employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.


External candidates – (including Oranga Tamariki—Ministry for Children employees) must apply directly through our MSD careers page at