Senior Complaints Assessor

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Auckland
  • Date Advertised: 05-MAR-20
  • Job Reference: NZ/190
  • Job Title: Senior Complaints Assessor
  • Business Unit:
  • Division:
  • Summary:

Senior Complaints Assessor – Auckland

  • Opportunity to grow potential
  • Lead, coach and mentor staff


The Health and Disability Commissioner promotes and protects the rights of health and disability services consumers, and facilitates the fair and efficient resolution of complaints relating to infringements of those rights.

As a Senior Complaints Assessor, reporting to the Complaints Assessment Team Leader, you will work on complex complaint files.


You will be responsible for:

  • Reviewing a caseload of complaint files
  • Achieving organisational and team targets within set timelines, ensuring standards are maintained
  • Monitoring and evaluation reporting
  • Leading, coaching and mentoring staff
  • Supporting the Team Leader.


You will have previous people management/mentoring experience including training and development, coaching, and performance management. In addition to this you will have exceptional written and oral communication skills, excellent file management skills and the ability to take responsibility and ensure the work gets done. Previous exposure to a clinical and/or legal environment is an advantage.


All applicants must complete an online HDC application form to be considered.  Please visit the HDC website for the position description and to complete the online application form:


Address your cover letter to the Senior HR Advisor, Office of the Health and Disability Commissioner, P O Box 1791, Auckland 1140.  E-mail enquiries to


Applications for this role close at 4.30pm, Wednesday 18 March 2020