Here at Inland Revenue we are well advanced into a multi-year business transformation to modernise our entire operation. Our goal is to give customers the best possible experience when using the New Zealand tax system, through becoming a customer-centric and intelligence-led organisation. The new platform and organisation will significantly change how we seek insights, operate and engage with customers, and the way that our people undertake their work.
As Senior Content Designer for the Digital Web Services team, you’ll coordinate the work of a team of writers and support the Content Architect and Product Owners to develop new page templates and design patterns to ensure that the IR website remains relevant and true to the principles and practices on which it is built. You will also be responsible for ensuring content is signed off by the business and for providing final editorial review prior to publication.
the implementation of the Content Governance Approach and day to day engagement with the business
leading and supporting the discovery phase (alongside content writers and Business Analysts) and recommending appropriate content structure, features and functionality
protecting the integrity of the content model and advocating for the content principles
ensuring pace of delivery and quality of output is maintained and delays, risks or issues are escalated to the Product and/or Channel Owner
jointly assigning resources to DWS with BAU Content Manager and managing day to day activity of content writers in the context of DWS delivery
delegated responsibility from Channel Owner for quality review and sign-off of website content.
developing and writing content by engaging with key stakeholders, observing and taking part in customer testing, and working in a close-knit team supported by our partners
Support development of new design patterns and page templates where required
What we’re looking to see from you:
The ability to take complex information and quickly turn key messages into plain English
An understanding of how and why IR content is structured the it is
An awareness of how customer’s react to online information; you understand the principles of effective writing and can mitigate obvious pain points.
In depth knowledge and experience of the Sitecore CMS platform
Previous experience in a hands-on digital writing and editing role, ideally in a large and complex organisation.
The ability to see and act on skills gaps within the team.
An uncompromising attention to grammar and well-structured content.
Comfort working in a fast-paced and ambiguous environment. There will be times when your priorities shift without much warning, and we need you to keep focused and deliver a quality outcome.
The ability to engage with senior stakeholders, build strong professional relationships and set clear expectations.
Enjoyment for what you do.
Experience of working in an Agile environment.
We are taking a ground-up approach to completely redesigning how we write for our customers and how we present this information, enabled by a new website content management system that allows exciting new ways to structure and present information.
At the core of it, our team is about making information simple, clear and concise and developed for our customer. You’ll be working with a broad range of content, from the highly tax technical to legislation or policy updates, as well as informing customers of key dates and information impacting their daily lives.
It’s important to us that you feel comfortable in bringing your whole self to work; the team here are diverse and we love it.
How to apply
If this sounds like an opportunity you’d like to be a part of, please apply online, attaching a copy of your CV and a covering letter outlining the skills and experience you will bring to this position. For further information please contact Kim McGregor on +64 4 890 1777.
Applications close cob on 13th February 2020