Senior Service Delivery Manager

  • Company:
    Ministry for the Environment
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    13 hours ago
  • Category:

Job Description Our purpose – He taiao tōnui mō ngā reanga katoa – a flourishing environment for every generation – be part of this exciting journey.Mō tēnei tūrangi mahi | About this role The Senior Service Delivery Manager (SSDM) will be the ICT operational lead enabling the Ministry to achieve its strategic goals with the right tools, technologies, systems, and support. The SSDM will focus on the day to day delivery of ICT services to the Ministry and lead engagement with its outsourced partner(s). The position will act as primary interface for business units to ensure maximum business value is leveraged from technology investments with a continual service improvement lens. Ideally you will bring: Ideally you will have 5 or more years experience in equivalent ICT service delivery management rolesA demonstrable dedication to customer service and a strong customer service ethicExperience in managing service delivery within a changing and complex organisationSignificant experience in ITIL Service Management frameworks, particularly Incident, Problem and ChangeExperience with vendor management in a fully outsourced environmentAble to self-prioritise based on delivery objectivesBroad understanding of operations and infrastructure platforms in an enterprise/government settingA track record in continuous improvement in operational processes in a service-based directorateAbility to work calmly and efficiently under pressure especially during peak loads or incidents Mō mātou | About us The Ministry’s purpose – He taiao tōnui mō ngā reanga katoa – a flourishing environment for every generation. We offer: a flexible by default approach to support your work-life balance.agile working, allowing you variety and challenges across the organisation as we work as ‘One MfE’generous leave entitlementstraining to competently and effectively engage with Māori as our Treaty Partner, this includes te reo me ona tikanga Māori social club and employee networks, including a Māori staff network.opportunities for development and education. A key priority for the Ministry is Te Ao Māori. This means we work with our Treaty partner to advance Māori priorities for the environment and for environmental success. We will be confident and coordinated in our ongoing engagement with Māori and lead the natural resources system in engaging for success with tangata whenua. We will grow our capability and capacity to accurately reflect Māori views in our work. An organisational priority is that we accurately reflect Te Tiriti o Waitangi and Te Ao Maori into our everyday work, by living our Te Ao Hurihuri Strategy through capability and capacity building. We embrace diversity and inclusion and are committed to equal opportunities. What’s important to us is ‘he rau kotahi tangata’ – embracing our multiple talents – by harnessing our diversity and being inclusive. We actively encourage applications from all backgrounds.Tono ināianei | Apply Now Apply directly by completing the online application form and submit your CV and cover letter. Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role. If you require further information please contact Mike Porter, on 027-6325415.Salary range: $110, 872 – $135,510Appointment within this range will be based on skills and experience. Rā Katinga | Applications close: Friday 18 June 2021