Senior Service Designer

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    14 hours ago
  • Category:
  • Job Type:
  • Category: Strategy, Planning and Research
  • Location: Wellington (Te Whanganui a Tara)
  • Date Advertised: 20-OCT-20
  • Job Reference: APA/1489746
  • Job Title: Senior Service Designer
  • Business Unit:
  • Division:
  • Summary:

Senior Service Designer, Future of Electronic Monitoring – National Operations 

  • Delivering services across a myriad of projects and programmes
  • Fixed Term till December 2021
  • Wellington location


About us | Ko wai mātou

Corrections Services is the operational arm of the Department, made up of all frontline service delivery positions operating across four regions, as well as specialist support groups based at National Office. The National Operational Delivery teams provides a range of services, including the monitoring and management of approximately 6000 offenders and defendants on bail. Our Electronic Monitoring teams comprise of around 140 multi-disciplinary staff, providing critical services to support and achieve Corrections operational and strategic goals. Teams provide a 24/7 service currently located across two sites in the Wellington Region.


The Opportunity | Te Whiwhinga mahi

The future of electronic monitoring programme provides a significant opportunity to demonstrate your design thinking, problem solving, analysis and influencing skills.  Being part of this exciting programme will enable you to think differently to help shape this critical business function. You will have the opportunity to demonstrate your range of skills and experience, working as part of a highly skilled and energetic team focused on results and achieving success.  

 Our Senior Designers lead pieces of work, help build the capability of others in the team, and build strong relationships in order to effectively understand business problems and deliver effective solutions.

We use a number of methodologies, including Service Design, Change Management and Project Management.  As a Senior Designer, you will come with a good level of experience across these disciplines.


About you | Ko wai koe

To be successful in the role, you will be someone who:

  • Is an enthusiastic team player who contributes to our great team culture
  • Can lead and/or contribute to the implementation and support of new operational design capability
  • Is experienced in Service Design tools and methodology
  • Can get up to speed quickly with new projects, including defining the problem and planning a way forward
  • Is a clear and confident communicator who can lead discussions, facilitate conversations, and articulate solutions
  • Can establish, lead and manage projects, working effectively to deadlines and supporting others to deliver
  • Has a demonstrated ability to build and maintain positive stakeholder relationships and effective networks across and within organisations
  • Understands the principles of effective change management, and can design and deliver change in a way that works for everyone involved
  • Can see the big picture while nailing the important details

We use an inclusive approach, involving people serving sentences service providers and business partners.  We aim to connect what we know to what is needed, so we can improve outcomes for the people in our care, their whānau, and the wider community. 


Tono ināianei | Apply now

To apply, complete our online application form and upload your CV and a tailored cover letter (PDF) that describes your motivation for wanting to join Ara Poutama Aotearoa and that highlights your relevant skills, experience and personal qualities essential to this role. 

Applications close 9pm on Sunday 1st November.  Interviews will take place at the Department of Corrections National Office in Wellington. Salary range for this role is $91,953 to $129,816 depending on proven skills and experience.

For reporting and transparency, it is important that all applications are submitted through our careers site.  If you want to find out more about a career with us, visit or email our team at