Full Time Application Closes 13 May 2021 Nelson/Marlborough – Nelson/Marlborough Customer Service Representative Toyota Dealer of the year in 2014, 2015 and 2016, Bowater Toyota is a family-owned company that has been in business since 1945. With franchises in Nelson, Richmond and Motueka they have a wealth of experience and knowledge in the motoring industry plus a real desire to help you “Drive your Dream”.Bowater Toyota is now looking for a Service Advisor to join their Richmond dealership. This role will see you supporting the Senior Service Advisor by taking responsibility for providing outstanding front-line customer service, booking customers in for work, following up with customers on additional work to be done, job costing and much more! We pride ourselves on building strong customer relationships at Bowater Toyota – so understanding the value of the customer and being able to provide an exceptional level of service is a must. A positive, proactive attitude and the ability to multi-task is also important as this busy role will see you juggling phone calls, work-flow and customer needs!Some of your duties will include: Ensuring maintenance and repairs are undertaken in a timely manner by clearly determining customer needs/requirements and communicating these to the service shop Determining if repairs are to be covered by New Vehicle or Extra Care Warranties Selling of Toyota and Daihatsu genuine parts, oils and fluids Maintaining “Customer First” standards Providing accurate costs, quotes or estimates Monitoring work progress and keep customers informed of changes of costs, completion times and additional work requirements Creating customer invoices So what do you need to be successful in this role? Previous experience as a Service Advisor/Administrator or experience within the automotive industry is favourable Exceptional customer service skills A can-do attitude The ability to meet deadlines and thrive in a busy, fast paced environment Strong attention to detail A clean New Zealand driver’s licence For the successful candidate we offer the opportunity to work for a globally respected brand, full-training and a competitive salary.This is an EXCELLENT opportunity for the right person to join a fun, friendly, positive team in an established local business.