Service Delivery Manager, Lines – Palmerston North

  • Company:
  • Location:
  • Salary:
    negotiable / month
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  • Posted:
    21 hours ago
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About the opportunityAs someone who moves effortlessly between fine detail and big picture, you have the knowledge and expertise to discuss technical issues with both technical and non-technical audiences.Your deep understanding of transmission systems will see you make good decisions for customers and work closely with Service Providers to provide excellent customer service. You’ll build great working relationships with service providers, customers and other Transpower teams and look for opportunities to maintain these relationships proactively.From delivering service and quality to customers, to working under pressure to resolve real time grid faults and repairs, to leading innovation and change initiatives – there is plenty to do in this role.To be considered, your CV and covering letter will clearly demonstrate:In-depth understanding of transmission assets and their significance for service deliveryOperational knowledge of maintenance and fault response including asset management systems (Maximo or similar software)Subject matter expertise in an area of transmission systems (lines/assets/systems)Good understanding of contract management as it applies to Service Provider arrangementsSuccessful track record of improving service delivery performance, including safety, quality, and commercial outcomesFlexibility and experience working in an operational environment. Calm under pressure, you can re-prioritise and deal with disruption while continuing to deliverHighly effective verbal and written communication skills, with the ability to lead and influence without authorityA relevant Engineering degree/tertiary qualification (e.g. New Zealand Certificate; Diploma in Engineering NZCE; NZDE equivalent) and/or industry tertiary qualification, i.e. Registered Line Mechanic, Electrical Technical Registration/Electrical Inspector – is advantageous, however equivalent experience in the industry or similar types of environments will also be considered.This role has on-call responsibilities, however this shouldn’t unduly impact your personal life. You may travel to various service areas in the Lower North Island from time to time.Why TranspowerSignificant challenges and opportunities lie ahead as we work to enable Aotearoa’s sustainable energy future. Our diverse workforce allows us to test and question the status quo and come up with exciting new solutions to meet the demands of a rapidly changing environment and evolving sector. Our people tell us they enjoy our flexible, family friendly, modern working environment, great benefits (check them out here and the professional development, project and secondment opportunities presented to them.A fleet vehicle will be provided as part of your employment package.