Service Designer / Senior Service Designer

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    5 months ago
  • Category:
    Govt Jobs
  • Job Type:
  • Category: Advisors
  • Location: Wellington City
  • Date Advertised: 05-NOV-19
  • Job Reference: MPI19/1429428
  • Job Title: Service Designer / Senior Service Designer
  • Business Unit:
  • Division:
  • Summary:

Service Designer/Senior Service Designer – Food Act Implementation Programme – New Zealand Food Safety

We are looking for experienced service designers to join the Wellington office of New Zealand Food Safety.  These are fixed term full time roles to June 2020 with the potential to go permanent.  We are flexible on a start date of pre or post-Christmas/New Year break.

We believe that food safety is all about people and food rules should be simple.

Come join our diverse, inclusive and highly-engaged team of designers, analysts and food safety specialists.

Our team thrives on direct engagement with New Zealand’s food businesses, verifiers, councils, industry associations and clubs, government agencies and MPI staff, through one-on-one interviews, workshops, surveys, testing and consultations. Using customer-centric design we have successfully built solutions for our food businesses who are often small, time poor and may have literacy, cultural and educational challenges. We are especially passionate about helping immigrant peoples who bring a wealth of culture and flavour to New Zealand. 

You must have knowledge of, and experience using, design practices such as prototyping, co-designing, journey mapping, service blueprints, creating personas and leading projects from discovery through to implementation. You must be able to collaborate and work with a diverse team with differing skills, experiences and outlooks.

We want to hear from service designers who have a real passion for engaging with customers, understanding their problems and pain-points, and co-designing and testing solutions to improve customer experience.

At MPI we are open to requests for flexible working on hiring. Please talk to us at interview about the flexibility you need and we will explore what’s possible for the role.

Kōrero mō te tūranga | About the role

As a Service Designer at MPI you will be responsible for conducting empathy interviews with customers to understand needs and identify problems.  Supporting the teams across the Food Act Implementation Programme to connect with customer stories that help change mind-sets.  Developing user journeys that demonstrate the customer experience through our services.  Providing multi-media design capability to enable better information design with the audience in mind: making it accessible, usable, and desirable, and considering best use of media to get best outcome.  Performing user testing to ensure changes have impact and provide analysis to confirm improvements. 

In addition, Senior Service Designers will be responsible for leading and managing complex projects, including direction setting, planning, reporting, resourcing and co-ordination of other staff, providing coaching and mentoring support to other staff. Taking the initiative and identifying new opportunities and collaborations that help achieve the team’s goals.  Maintaining effective networks and manage (sometimes even difficult) relationships with other organisations, including Government and businesses.

Mōu | About You

To join us you will need:

  • A qualification in a relevant discipline or equivalent experience in design
  • Solid understanding of design tools and techniques
  • Experience researching and working with customers to understand their needs
  • Excellent communication and visual presentation skills
  • Excellent ability to build and maintain key working relationships
  • Effective planning and organisational skills
  • Ideally have experience in project management and facilitating forums


Mō te Manatū Ahu Matua | About MPI

The Ministry for Primary Industries (MPI) works to ensure New Zealand will be the world’s most sustainable provider of high-value food and primary products. It’s no mean feat and we have a team of hard working and dedicated people in a variety of roles supporting us to make this happen! 

Me pēhea te tuku tono | How to apply?

Our work stretches all the way from the Beehive to the border.  If you want a career where you help New Zealand’s prosperity, sustainability and protection in a very real way then this is it. Our team is collegial, supportive and hard working.  MPI has a focus on career pathways so this is the first step in your career with us and we will help you grow.

Salary range for the Service Designer/Senior Service Designer role is $65,451 to midpoint $107,249 depending on skill set and experience.

See the benefits of working at MPI

To view the position description and apply for the role, please click on “APPLY NOW” in order to be directed to our website.  For tracking and reporting purposes, all applications must be submitted through our online careers portal.

If you have any questions about the role, please contact Recruitment Adviser,  Ruth at

Applications close: Sunday 17 November 2019.

The Ministry for Primary Industries is committed to providing a working environment that embraces and values inclusion and diversity. Your unique talents and experience will help us deliver exceptional services to our communities in Aotearoa. In return you’ll enjoy an inclusive and flexible working environment in a diverse team of people while you’re growing your career here in NZ and internationally. We actively encourage applications from all backgrounds. If you have any support or access requirements, we encourage you to tell us when you apply so that we can assist you through the recruitment process.