Service Desk Analyst – Fixed-Term (May 2021)

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Govt Jobs
  • Job Type: Fixed Term Contract
  • Category: IT & computing
  • Location: Wellington
  • Date Advertised: 10-MAR-20
  • Job Reference: 22703
  • Job Title: Service Desk Analyst – Fixed-Term (May 2021)
  • Business Unit:
  • Division:
  • Summary:

Opportunity in a service orientated environment where your customer service skills are as highly regarded as your technical skills.

  • Busy and varied role fixed-term role where no two days are the same
  • Supportive, passionate team environment
  • Experience central government, in our newly refurbished Wellington CBD offices

The Treasury’s IT Customer Service team is responsible for all customer interactions related to the day-to-day support of desktop, infrastructure and network capability across the Central Agencies (Treasury and DPMC). 

We currently have a great opportunity available for a talented Service Desk Analyst to join the team on a fixed-term contract until May 2021. In this role, no two days will be the same, and you will be responsible for fix on first contact by providing technical advice, remote user support and great customer service to end users of our services.

You’ll be a vital part of the team and the face of the Corporate and Shared Services (CSS) and your success in this role will be driven by your strong customer focus, your technical expertise and your enjoyment in solving real problems for our customers. You will need to be driven, love technology and have a strong desire to learn new skills, tools and systems. We are a highly dynamic team, working across a wide range of technologies and are after a team player who wants to contribute positively to our environment.

You’ll also bring

  • Highly developed communication, interpersonal and relationship management skills
  • A customer centric, adaptable team player approach with a can-do attitude
  • Great technical skills with 1-2 years’ relevant industry experience
  • Excellent problem solving and trouble-shooting abilities with the ability to use initiative and take ownership
  • The ability to quickly learn new things and a desire to grow and develop your skills

We Can Offer You

  • The opportunity to build solid technical skills across a variety of environments
  • A diverse customer base to work with to improve your relationship management skills
  • The chance to be part of a friendly, dynamic team with a culture of knowledge sharing

The Treasury values diversity amongst its employees and encourages a positive work/non-work balance.  Please talk to us about flexible working arrangements.

Applications close – Sunday 22 March.  All applications must be made online.

Please see the attached Job Description for further detail and for more information please contact, Josh Hargreaves, Team Leader Customer Services at josh.hargreaves@treasury.govt.nz.