Service Desk Analyst

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 months ago
  • Category:
    Government
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 03-FEB-21
  • Job Reference: NZ/28521
  • Job Title: Service Desk Analyst
  • Business Unit:
  • Division:
  • Summary:

Service Desk Analyst 

New Zealand Police
Royal New Zealand Police College, Porirua
Permanent, Full Time  
Police Employee, Band C – Shift
Job Req: 28521

 

About the role:

Come and join our friendly diverse team of 50 staff based in Wellington and Auckland.

Our Service Desk Analysts are professional and competent at resolving incidents and requests raised in our computing, application, radio, mobility and telephony environments via telephone, email or self-service portal.

To support our frontline police we operate a 24/7, 365 days a year service desk and are looking for motivated people to join our rotational rostered shifts.

This role will be based at Royal New Zealand Police college in Porirua, Wellington.

Key Accountabilities:

  • Commitment to excellence
  • Accountable and responsible
  • Ability to work in a fast paced, high volume environment
  • A passion to deliver a quality and timely service
  • Strong written and verbal communication skills

What you’ll bring:

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

  • A Full driver’s license
  • Police security clearance
  • NZ or Australian Citizen
  • Be able to work a 24/7 roster, weekends and public holidays included

We are looking for a person with excellent customer service skills and a passion to deliver world class service. People with hospitality, retail or other customer services work experience and an interest in IT are encouraged to apply.
 

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level.

For more information on Our Core Competencies, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf. These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.

For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/02-2021/service_desk_analyst.pdf

About us:

Our mission is to be the safest country by delivering services that ensure New Zealand communities are confident, safe and secure.

How to apply:

If this position sounds like you, click apply now. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

If you have any questions about this vacancy, please contact: [email protected]

Applications close 5:00pm Wednesday 17th February 2021