Service Desk Analyst

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 months ago
  • Category:
  • Job Type:
  • Category: Information & Communication Technology
  • Location: Wellington
  • Date Advertised: 29-JAN-21
  • Job Reference: EDU/1504015
  • Job Title: Service Desk Analyst
  • Business Unit:
  • Division:
  • Summary:

About us

At the Ministry of Education, our people shape an education system that delivers equitable and excellent outcomes. Our sights are set on ensuring our education system serves every individual child and young person fairly and creates the best foundation for equal opportunity. Our organisation is full of hugely talented people, from a wide range of backgrounds. They work collaboratively, setting goals and reaching them, to shape a world-leading education system. Our people are broadening their own horizons and, ensuring our education system is equipped to broaden the horizons of our children and young people, thus ensuring the best possible future for New Zealand.

About the role

Are you looking for a new challenge in Service Desk Support?

Do you get a kick out of helping others, and have excellent written and verbal communication skills? 

Are you comfortable working in a challenging and fast paced environment?

If so, this role could be yours.

Joining our existing team, you’ll help us expand our reach to provide continuous support capability from our location in Wellington team.

You’ll gain experience providing Service Desk support across a broad variety of business technologies including; bespoke application support, user provisioning, user access, data collection and data integrity support.

About you

  • To thrive in this role you’ll have:
    • At least 1-2 years’ experience in a Contact Centre / Service Desk environment.
    • Experience with using a call tracking system
    • Experience in troubleshooting bespoke application support

Do you have the following?

  • Excellent communications skills – you’re a natural on the phone and can master a great email.
  • A natural interest in helping people, and know how to build relationships quickly
  • An attraction for technology and navigating different systems
  • A focus on results and solutions
  • Tact, diplomacy, patience
  • Personal assertiveness and motivation
  • Fast keyboard skills with high accuracy
  • High attention to detail, thorough, meticulous and consistent
  • A focus on results and solutions
  • To be an adaptable, hardworking team player
  • Have the ‘can do attitude” and goes the extra mile
  • Can demonstrate initiative and self-direction
  • Has excellent time keeping skills

If you’d like to bring your skills to a rewarding role within an organisation that’s continuously reaching goals and striving for a better future for New Zealand, we’d love to hear from you.

Are you ready to make a difference?

There is more information in the position description attached, please review and if this opportunity interests please apply now attaching your CV and cover letter telling us why you are the best person for this job.


For further information please contact Ravi Ram 04 463 8342


Applications close on 10th of February 2021