Service Manager, Coronial Services – Wellington

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 months ago
  • Category:
    Govt Jobs
  • Job Type:
  • Category: Management
  • Location: Wellington City
  • Date Advertised: 06-NOV-19
  • Job Reference: MOJ/1431381
  • Job Title: Service Manager, Coronial Services – Wellington
  • Business Unit:
  • Division:
  • Summary:

Service Manager – Coronial Services, Wellington


The Ministry of Justice Coronial Services Unit supports the work of the Chief Coroner, 17 full-time Coroners and 8 part-time Coroners located across New Zealand.

As a Service Manager for Coronial Services based in Wellington, you will be responsible for overseeing the delivery of services to improve operational quality and consistency across the team and wider Regional Service Delivery group. You will also coach and support employees, both on-site and remotely, to increase capability and build a culture of high performance. You may also on occasion be called upon to assist with matters outside the region.

Responsibilities will also include working collaboratively to allocate work and resources across sites to ensure the successful delivery of the overall service experience, ensuring consistency of delivery through ongoing monitoring of service levels and quality (including technical accuracy, timeliness and efficiency), and taking remedial action to address issues and improve services. In addition, you will be required provide advice and support through proactive communication to ensure employees and stakeholders understand their contribution to the Ministry’s goals.   You will need to maintain excellent relationships with both internal and external stakeholders as well as have exceptional interpersonal skills that will support your work with people under diverse and sometimes sensitive circumstances.

If you have the following key skills, we would like to hear from you:

  • Providing strong and visible leadership
  • Communicating clear, measurable, challenging and achievable performance goals and ensure these are met
  • Leading and reinforcing a strong accountability culture which recognises the importance of coaching and growing people
  • Creating a culture that drives a high level of performance; focussing on the customer, accountability, continuous improvement, standardisation and employee engagement
  • Ensuring that poor performance and unacceptable behaviours are promptly addressed
  • Building and maintaining effective and robust relationships with stakeholders
  • Providing leadership in health and safety issues

Travel will be required as part of the role.  A full New Zealand drivers licence is required.

This is a challenging role that will allow you to utilise your leadership experience, stakeholder management skills and innovation to a high level and be part of the team that provides New Zealanders with a first-class Coronial Service.

This role falls between a salary band range of $83,219 – $117,485 dependent upon skills and experience.

For more details on the role please contact Steve Kehoe:

The Ministry of Justice is committed to equal opportunity in all our employment policies and procedures. All staff – regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs have access to equal employment opportunities, in recruitment, training and career opportunities and conditions of employment.

How to apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description at the site, as well as complete an online application form by attaching your CV and cover letter. For tracking purposes, all applications must be submitted via our online process.

Applications close on Tuesday 19 November 2019.