Service Manager, Learning Support

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
  • Job Type:
  • Category: Government & Defence
  • Location: Bay of Plenty
  • Date Advertised: 06-NOV-20
  • Job Reference: EDU/1494478
  • Job Title: Service Manager, Learning Support
  • Business Unit:
  • Division:
  • Summary:

Service Manager, Learning Support (4 positions)

  • There are four Service Manager positions across Bay of Plenty – Waiariki to be based at Tauranga and Rotorua / Whakatane. One of these is due to retirement and the other three are new positions.
  • At least two of these positions are in areas with high numbers of Priority Learners.

Help shape the future of Education

At the Ministry of Education, we work together to shape an education system that delivers equitable and excellent outcomes.

Our organisation is made up of more than 3,000 talented and committed people around New Zealand, from a wide range of backgrounds and cultures.

While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system.

About our group and team

Our teams around the country work closely with the Early Childhood and Schooling sectors, providers, and communities to provide support, expertise and resources to help children and young people reach their full potential.

We also directly provide Learning Support for around 40,000 children and young people.

About this role

This role presents an exciting and rewarding opportunity to work in an organisation committed to raising achievement and reducing disparity. We are in the midst of a positive change initiative that’s setting a platform for New Zealand’s young learners to be the best they can be.

You will lead and work with a committed professional team delivering a range of Learning Support specialist education services to children and young people. You and your team will work with early childhood providers and schools to strengthen inclusive practices, raise student achievement and deliver on communities’ aspirations. You will have a key role within the Learning Support Delivery Model (LSDM), facilitating the timely provision of services in response to local needs. A focus on Māori-medium settings and better support for Māori learners in general is an important part of our mahi.

About you

The successful applicant will be able to demonstrate the following:

  • The ability to lead a multi-disciplinary team of professionals, and manage workload and resource issues
  • Develop strong connections and networks across the Ministry, local education providers, iwi, communities and whānau to achieve educational priorities for the region
  • The ability to communicate efficiently and work collaboratively is a high priority skill for these positions
  • The ability to work collaboratively within the context of the LSDM to achieve positive outcomes that draw on the combined resources and expertise of the sector, services, and wider community
  • The ability to strengthen sector responses to neurodiversity and a wide range of learning support needs
  • The ability to facilitate the effective use of tools, approaches and people resources that are prioritised within the Learning Support Action Plan
  • Broker support from across the Ministry and other agencies to deliver joined up work programmes tailored to local needs
  • Experience at influencing and leading innovation, people, programmes, and change
  • Ability to assess needs, risks, and performance issues and address gaps proactively
  • Ability to follow through and finish complex or sensitive tasks and issues
  • Reporting and assessing skills
  • Ability to use and interpret data including the ability to use information to influence decisions
  • A big picture view and ability to think strategically


You will also offer:

  • Demonstrated ability to uphold, honour and give practical effect to the Treaty of Waitangi to help shape an education system that delivers equitable and excellent outcomes for Māori
  • Demonstrated ability to engage in a culturally responsive and respectful ways with Māori, Iwi, Hapu, Whānau and ākonga.
  • A relevant tertiary qualification
  • Current full driver’s licence


Are you ready to make a difference?

We welcome candidates from diverse backgrounds, including Māori, Pacific and those with disabilities, who will enrich our understanding of the education system.

As a government agency, the Ministry is committed to keeping to the Treaty of Waitangi’s guiding principles in our work for and with Māori students, their whānau, hapū and iwi.

There is more information in the position description attached, if this opportunity sounds like you, please apply now using the ‘apply online’ button.

Please note, we do not accept applications sent to the email address below.

For further information or queries, please contact Susan La Grow at

Applications close on Wednesday 25th November.