Service Operations Manager – Nelson

  • Company:
    New Zealand Post
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:

We are an iconic organisation and part of the fabric of Aotearoa. With values founded on caring and teamwork we’re collectively driven by the power of our people and our focus on delivering what’s important for customers

This role, titled  Service Operations Manager  is a key operational management role for the Nelson/Tasman region, for which we are currently seeking talent here at NZ Post.

Based at our Nelson Operations Centre. This is a brilliant opportunity for an outstanding operational leader to manage our Customer Service and Parcel Processing teams. The role has five direct reports and responsibility for a wider team of around 26 indirect reports.

In this role, you’ll be focused on engaging your team in the efficient processing, and distribution of our customers’ mail and parcels, along with managing costs and service performance and improvement initiatives. We’re looking for a strong leader with the ability to create an engaged, high performing team culture. Your communication style will ensure everyone knows what’s happening and you’ll take the time to understand each individual in order to develop their skills and careers, while recognising and rewarding performance and managing poor performance. The role also has a key role in ongoing recruitment for the team and promoting vacancies in the region, so you will have the confidence to build relationships in the wider community to help advertise these. 

Reporting to the Nelson/Tasman Area Manager, this role operates during core business hours of 10am – 6pm Monday to Friday, however flexibility is required occasionally recognising the 24/7 nature of our organisation, across the various processing team to ensure leadership visibility across shift patterns and weekends from time to time. 

What skills and experience are we looking for?  

  • Operational management experience
  • Leadership experience with the ability to drive a high performance, customer-centric culture
  • Great communication skills
  • Strong customer service and relationship management skills
  • Solid commercial acumen, including budgets, financials and analytical skills
  • Exposure to the logistics or transport industry would be an advantage, but not essential
  • What do we offer?

    You will work with a leader with huge knowledge of NZ Post, who is trusting and supporting, and big advocate for the team, allowing them to challenge status quo and make decisions. Nelson offers a small knit family feel and collaborative workplace, where everyone gets stuck in to help/support each other on any task required. 

    Make this newly created role your own and enjoy being part of an iconic Kiwi organisation with a rich history and an exciting future ahead. Apply today, or to find out more, download the JD from NZ Post’s Careers website.

    Applications close Wednesday 7th April 2021

    New Zealand Post Limited (NZ Post) recognises the diversity and uniqueness of its workforce and reaffirms its commitment to create a safe and inclusive environment for everyone. 

    All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check and may be required to undertake drug and / or credit checks.