Service Reporting Analyst

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 day ago
  • Category:
    Govt Jobs
  • Job Type: Fixed Term Contract
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 13-MAR-20
  • Job Reference: NZ/DF2003043
  • Job Title: Service Reporting Analyst
  • Business Unit:
  • Division:
  • Summary:

What you will do
This is a fixed term position until 30 June 2021 supporting the establishment of the Service Reporting capability within our Service Integrator function.
In this role you will analyse and report on the impact of planned and unplanned changes to Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and any Memorandums of Understanding (MoU), working within the appropriate toolsets and with relevant stakeholders to draw insights into the reasons and impacts of service performance. 
As Service Reporting Analyst you will work closely with, and support, other parts of CIS Branch to ensure projects and activities do not adversely impact the performance of CIS Branch services.  
This means you will:

  • Establish and undertake the tracking, collation, analysis and reporting of CIS Branch service performance against targets;
  • Support governance and stakeholder group decision making;
  • Analyse service information and data for trends, changes and anomalies to provide insights and foresight for other parts of CIS Branch;
  • Report on CIS Branch performance against all agreed goals, key performance indicators, and critical success factors at an appropriate level of detail for customers, stakeholders and internal and external service providers;
  • Perform detailed service performance analysis in support of Problem Management, Incident Management and other necessary activities to support root cause analysis and other activities;
  • Ensure fit-for-purpose tools, data architecture and patterns;
  • So that the branch can meet its end-to-end service obligations and performance targets. 

What we need
We are keen to hear from you if you are an experienced service reporting analyst with exposure to ICT projects and an understanding of ITIL best practice and service management processes.
You will need to be an agile learner with strong relationship management skills, able to influence and provide good advice so that you can become a trusted partner. 

  • Deep understanding of end-to-end service delivery and service alignment to support service reporting activities;
  • Ability to think critically to develop meaningful service performance reports and insights to allow informed decision making;
  • Capable and competent in a wide variety of reporting tools;
  • Previous reporting experience to support governance and stakeholder decision making;
  • Experience in implementing and embedding best practice reporting systems and processes in a number of toolsets;
  • ITIL Foundations certification or higher;
  • Experience working in an Agile / DevOps environment. 

Who we are
CIS Branch provides the core information and communication services that underpin New Zealand Defence operations.  We are entrusted to deliver and support the Defence technology that helps keep New Zealanders safe.
Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.  As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice. 
Why Us
NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with: 

  • Great benefits for you and your family
  • Full time ongoing work  
  • Fully funded life cover up to $300,000
  • Access to holiday accommodation across NZ
  • Discounts Handbook for selected retail, entertainment and service providers
  • 5 weeks annual leave per year
  • Flexible working environment and positive culture
  • Opportunities for career development
  • New team with green fields approach
  • Variety, challenge and a chance to influence

How to Apply
The recruitment of this role is being managed exclusively by an external recruitment company, Absolute IT, who will consider your application in the first instance.
To find out more please see this microsite link
And to apply online please follow this link
to the NZDF CIS Careers microsite hosted by Absolute IT, who will consider your application in the first instance.
For further information please contact Amanda Halka at AbsoluteIT on (04) 931 6875.  
Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.
Applications close on Sunday 29 March 2020.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Higher level Security Clearance

  • most preferably a NZ citizen who has resided continuously in this country for the last 10 years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last 10 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

If you do not meet these minimum criteria, we will not be able to accept your application.